Customer Care Consultant – Front Desk/ Reception

• Join a Not for Profit who will provide you full training to be successful in your role
• We invest in you and will give you the right training for success
• Access to salary packaging benefits – increase your take home pay

About Us

Forward Ability Support is a not-for-profit organisation with 60 years history of providing key services to people with spinal cord injuries or similar related health conditions. We are driven to make a brighter and more positive future for our community by supporting people with spinal cord injuries to live their best life. As an organisation we are looking for people who take pride in their work and are committed to excellence.

BrightSky Australia is the social enterprise of Forward Ability Support and services the ageing and disability sector with medical consumables and equipment across Australia to the home, businesses and government. All profits go towards supporting Forward’s community programs.

About the Role

Are you the kind of person who makes people feel welcome the moment they walk through the door? Join our Customer Support Team as our Front Desk/Reception Consultant and be the face and voice of BrightSky Australia! In this varied and rewarding role, your responsibilities will include, but are not limited to:

• Be the first point of contact for customers and visitors, in person, over the phone and via email.
• Sign in visitors/contractors and maintain log.
• Take and accurately process customer orders through our Point of Sale (POS) system – SAP.
• Coordinate with finance, warehouse and the wider Customer Support team to ensure orders are completed on time.
• Complete the picking, fulfillment, and despatch of sample orders.
• Assist in the management of internal monthly PPE & Donation orders.
• Manage front-of-house duties including mail, banking/EFTPOS reconciliation, visitor sign-in and office supplies.

What We’re Looking For

We are ready to support the right candidate to excel in this role, but we’re looking for:

• Genuine passion for customer service and a professional, welcoming manner.
• High attention to detail and accuracy, particularly when processing orders and payments.
• Ability to multitask and prioritise in a fast-paced front-of-house environment.
• Strong organisational and time management skills.
• Comfortable handling cash, EFTPOS and basic reconciliation tasks.
• Previous experience in reception, front desk, customer service or order processing highly regarded.
• Experience using POS or order management systems, and product knowledge of medical consumables, are a plus.
• Willingness to complete a National Police Check, NDIS Worker Screening Check, and pre-employment health questionnaire.
• Full Australian Work Rights.

Things you should know:

• Permanent Full Time, working Monday to Friday, 8:30am–4:30pm from our Newington office (reception hours – this role is based onsite).
• Full training provided to set you up for success.
• Salary + super + NFP salary packaging benefits.
• Start date ASAP.

Internal applicants of Forward and BrightSky must inform their current Manager of their intention to apply for a role before submitting their application

Enjoy the Benefits!

• Meaningful Impact: Be part of a for-purpose organisation where your contributions truly make a difference, supported by leaders and teams aligned with a common goal.
• Attractive Salary Packaging: Access generous Not-for-Profit benefits of up to $15,900 in general living expenses and $2,650 for meals and entertainment.
• Great Location: Work from our Newington office – well-connected by public transport and offering convenient parking.

• Employee Wellbeing Support: Benefit from our Employee Assistance Program, offering professional counselling and wellbeing resources for you and your immediate family.

• Extra Leave Benefits: Additional 2 days annual Forward Leave, 4 weeks paid Parental Leave, and access to Long Service Leave after just 5 years of continuous service.

How to Apply

Applications should include:

• Your current resume
• A cover letter addressing your suitability for the role and your experience

Please note: Only shortlisted candidates will be contacted.

Forward Ability Support is an EEO Employer and people from culturally and linguistically diverse backgrounds are encouraged to apply. Successful applicants will be required to consent to a National Police Check, NDIS Worker Screening Check, pre-employment health questionnaire and reference checks.