Administration

About the role

You will work as a member of a small, dedicated team of staff and volunteers to provide services to the Ostomy Association of Melbourne's 9300 members. You will be the face and voice of the association, and as such will play an essential part in ensuring the team continues to offer a professional and friendly, quality service. This is a fast-paced environment requiring you to be able to multi-task.

Key responsibilities

• Processing orders
• Processing payments
• Picking/packing orders
• Receiving incoming goods
• Dispatching outgoing goods
• Liaising with members, carers and stomal therapy nurses
• Answering queries from members (by phone or email)
• General administrative tasks such as filing and scanning
• Booking appointments for the in-house Stomal Therapy Nurse
• Rostered coverage of reception

About you

• Proven dedication to customer service and superior organisation skills
• Experience working in a position with similar responsibilities
• Exceptional attention to detail
• Excellent oral, written and interpersonal communication skills
• A warm personal approach which is positive, empathetic, helpful and able to work within a confidential environment
• Strong organisational and prioritisation skills, while maintaining flexibility
• Experience with data entry into existing software applications

About us

The Ostomy Association of Melbourne is a not for profit association coordinating the distribution of products to members who have a stoma (colostomy, ileostomy or urostomy).