Administration Officer

Administration Officer

Wholechild Specialists – Orange, NSW
Full-time | Admin & Reception | Allied Health

We are looking for an experienced client-focused administrator who loves helping people while keeping things running smoothly. We would love for you to join our dedicated team in making a real difference in the lives of children and families across the Central West.

At Wholechild Specialists we provide a range of individual and group therapeutic programs and diagnostic assessments across the lifespan, with special interest in children and young people. These services are delivered by a passionate team of Medical, Allied Health Professionals and Educators to ensure positive, holistic care in both clinical and community settings.

We’re now seeking an experienced Administration Officer to join our Orange-based clinic.

About the Role

This is a dynamic and rewarding position that combines front-of-house reception with behind-the-scenes coordination and client relationship management.

You’ll be the friendly first point of contact for families — welcoming them to our service, answering enquiries, and guiding them through the onboarding process with warmth and professionalism. You’ll also play a key role in ensuring appointments, reports, and communications flow seamlessly between our clinicians, schools, and families.

Key duties include:

• Greeting and assisting clients and families with care and professionalism

• Managing new enquiries, converting leads to bookings, and supporting client retention through accurate and timely record keeping

• Booking and coordinating appointments across multiple clinicians’ diaries

• Handling referrals through responsive waitlist management and supporting a client's journey into the service

• Preparing invoices across multiple funding streams, ensuring compliance and accurate record keeping

• Assisting in risk management processes and handle client records with privacy and confidentiality

• Participate energetically in a team environment to ensure administrative tasks are complete and the environment is organised

About You

You’re experienced, organised, approachable, and thrive in a busy environment where people and process matter equally. You enjoy connecting with clients and ensuring every interaction feels supported, while keeping operations running smoothly in the background.

✅ Highly organised with strong attention to detail
✅ Friendly, confident communicator — both in person and over the phone
✅ Strong admin and customer service skills
✅ Able to multitask and stay calm in a fast-paced clinic
✅ Experience in health, education, NDIS admin (preferred)
✅ Comfortable guiding clients through services, bookings and funding options
✅ Team player with a flexible, can-do attitude

Why Join Wholechild?

• A positive, supportive, and family-focused team environment

• Work with purpose – helping children and families thrive

• Flexibility to work full time or part time considered for the right applicant

• Training and ongoing professional support

• Competitive pay based on experience

Apply Now

If you’re ready to bring your organisation, warmth, and initiative to a professional and purpose-driven team, we’d love to hear from you.

Apply with your resume and a short cover letter via SEEK.

Wholechild Specialists – Growing Stronger Together