Dental Front Office Coordinator

Victoria St Dental has proudly been serving the Richmond community for over 40 years, and we hope to continue providing exceptional dental care to our patients for many years to come.

Our vision is simple: to provide our patients with the highest standard of customer service and comprehensive oral health care, while creating a warm, welcoming and positive environment where both our patients and team feel valued.

As we continue to grow and expand in 2026, we are looking for a passionate, dedicated and enthusiastic Front Office Coordinator to join our team. We are looking for someone who is seeking a long-term opportunity and wants to grow alongside an expanding dental practice.

Position: Part-Time Front Office Coordinator
Pay Range: $29–$35 per hour, depending on experience

The successful candidate will be someone who is confident, organised and enjoys working in a busy, patient-focused environment.

• Previous experience in the dental industry is highly desirable

• Excellent communication and interpersonal skills

• A positive, friendly and motivated attitude

• Confident in providing clear direction and ensuring clinic protocols and guidelines are followed

• Highly organised with excellent time-management skills

• Strong attention to detail

• Professional presentation and a friendly, approachable manner

• Ability to work effectively both independently and as part of a team

• Ability to remain calm and professional in a busy environment

• A genuine commitment to providing an excellent patient experience

Chinese language skills (Mandarin or Cantonese) are highly desirable but not essential.

As a Front Office Coordinator, you will play an important role in the smooth day-to-day operation of the practice and the overall patient experience.

Your responsibilities will include:

• Managing the reception area and providing a warm welcome to patients and visitors

• Meeting and greeting patients in a professional and friendly manner

• Managing patient appointments, bookings and scheduling

• Answering incoming phone calls and responding to patient enquiries

• Responding to patient enquiries via email and other communication channels

• Processing patient payments and managing front-office transactions

• Assisting with patient recalls, confirmations and follow-ups

• Maintaining accurate patient records and completing general administrative tasks

• Supporting the dental team with the day-to-day running of the clinic

• Ensuring practice policies, procedures and protocols are followed

• Contributing to a positive, organised and welcoming practice environment

At Victoria St Dental, we believe in investing in our people and creating an environment where our team can grow and develop.

You will enjoy:

• Joining a fun, vibrant and diverse dental team

• A supportive and positive working environment

• A genuine opportunity for a long-term position within a growing practice

• Ongoing training and professional development

• Weekly team training to continually improve your skills and knowledge

• Monthly team meetings focused on communication, team cohesion and practice growth

• Competitive remuneration with attractive benefits and incentives

• Opportunities to take on additional responsibilities as the practice continues to expand

• Potential progression into a larger leadership or management role for the right candidate

For all successful applicants, we provide comprehensive on-site training to ensure you are familiar with our systems, processes and practice protocols.

We are committed to ongoing development and provide weekly training and monthly team meetings to support our staff, strengthen team communication and continually improve the way we deliver care to our patients.

We are looking for someone who doesn't simply want a job, but someone who wants to become an important part of our team and grow with the practice long term.

If you are enthusiastic, organised, patient-focused and think you would be a great fit for Victoria St Dental, we would love to hear from you.

Please submit your CV and cover letter to:

***************@gmail.com

We look forward to hearing from you!