Team Leader - Cochlear Implant Business Unit

About the Role

The Cochlear Implant Clinic at The Royal Victorian Eye and Ear Hospital is a world leader in the comprehensive assessment of hearing loss and rehabilitation for adults and children who are deaf or hard-of-hearing. The Clinic also contributes to research and teaching in cochlear implants and speech and hearing sciences.

We are seeking an Administration Team Leader for an ongoing, part-time position within the Cochlear Implant Business Unit. This role leads a small team of administrative staff responsible for appointment bookings, referral management, patient arrival and departure, Medicare billing, patient enquiries and the day-to-day administrative work of the clinic. The team works closely with and supports our surgeons and allied health staff.

This is a great opportunity for an experienced health administrator to take the next step into leadership. You will coordinate daily workflows, help improve administrative processes, support your team through the clinic's exciting future redevelopment, and play a key part in helping patients and families move smoothly through the cochlear implant pathway.

About You

You are a professional and motivated leader with strong initiative, a quick learner who thrives in a busy medical or front-of-house setting. You bring previous experience leading or supervising a small team, along with well-developed communication and stakeholder skills. You take pride in accurate data, strong customer service and a positive team culture. Experience with patient management systems such as PIMS, HealthSMART IPM or ZedMed, and familiarity with MBS billing, would be highly regarded. 

Benefits

• Centrally located, close to public transport and a short walk to the CBD
• Friendly, supportive culture
• Flexible work arrangements
• Salary packaging and subsidised car parking
• 5 weeks annual leave, plus monthly ADOs for full time employees and 17.5% leave loading
• The Eye and Ear is an equal opportunity employer

next steps

Click here to view the position description - or see attached below. 

For further information, please contact the Director, Jaime Leigh, or Clinic Co-ordinator, Rod Hollow, on (03) 9929 8624 or cic@eyeandear.org.au using the subject line: Team Leader - Cochlear Implant Business Unit enquiry via EthicalJobs. 

To submit your application, please click ‘Apply now’ by the closing date.

About the Eye and Ear

The Royal Victorian Eye and Ear Hospital is a world class specialist hospital in eye and ear care, providing services across Victoria. The hospital recently completed a major redevelopment. For more information see The Royal Victorian Eye and Ear Hospital | Melbourne.

All appointments are subject to a satisfactory Police Record Check, a Working with Children Check (if applicable) and evidence of vaccination status.