Collections Officer

📍 Melbourne, NSW | Full-Time

Join ARMA Group, an ASX-listed leader in credit management, partnering with some of Australia's largest and most recognised brands. We're looking for motivated individuals who are passionate about helping people, solving problems, and building a long-term career.

Due to our rapid expansion, we have a number of roles in our collections team. As a Collections Officer, you’ll be on the front line connecting with vulnerable customers, helping them get back on track with their overdue accounts. We have both Entry-Level and Snr Positions available.

📞 On a Day-to-Day Basis, You Will:

• Manage inbound and outbound customer calls, arranging payment plans and assisting with the collection of outstanding accounts.

• Build positive relationships with customers and stakeholders while maintaining compliance with company policies and procedures.

• Work towards individual and team performance targets in a supportive, high-performing environment.

• Negotiate payment solutions, resolve account enquiries, and overcome objections while delivering exceptional customer service.

• Use your empathy, active listening skills, and professional phone manner to understand each customer's circumstances and achieve the best possible outcome.

💡 To be successful, you will need:

• Previous Customer Service Experience, preferably call centre or accounting background.

• Strong computer skills with the ability to quickly learn and navigate multiple systems.

• Full National Police Clearance or the ability to undergo one.

• Strong Problem solving and decision-making skills.
• Resilience, empathy, and emotional intelligence.

• Strong verbal and written communication skills.

• Excellent time management and attention to detail.

• A positive attitude and willingness to learn.

Why ARMA?

• Beautiful CBD office, close to public transport, cafes, and amenities.

• Staff competitions with great prizes throughout the year.

• Regular team outings, social events, and celebrations.

• Genuine career growth and development opportunities.

• Supportive and collaborative leadership team.

• Ongoing training and professional development.

• High-performing, energetic workplace culture,

• Opportunity to make a real impact on team success and customer outcome.

We’re serious about success, but we know how to have fun along the way! When you join us, you’re not just starting a job, you’re building a career with one of Australia’s leading credit management organisations.

We are a diverse bunch and so welcome all applications from people of all backgrounds, age, cultures, genders, identities, abilities, and experiences. No matter who you are, there's a place for you here.

Ready to join the team that works hard, celebrates success, supports each other, and has a little fun along the way?

📩 Apply today.

Applicants must be Australian Citizens or Permanent Residents. Due to the sensitive nature of the information handled in this role, a satisfactory National Police Check will be required as part of the recruitment process.