Technical Trainer (Melbourne)

About Us 

Lead. Grow. Transform.  

Ford Australia is constantly evolving and innovating, committed to delivering smarter, more connected vehicles for all Australians, now and for generations to come. 

Looking ahead, Ford is excited about the future. With an expanding vehicle lineup, growing digital services, and a strong dealer network, they are well-positioned to support Australian businesses in new ways. 

As Australia’s largest automotive OEM employer, we proudly have around 1,500 talented engineers, designers, and specialists working across five Victorian sites. Crucially, Australia is a key global development hub for Ford, and their local design and engineering team lead the creation of vehicles including the Ranger, Ranger Raptor, and Everest – models sold in around 180 markets worldwide. 

Complementing this technical network, Ford Australia’s National Sales Company (NSC) located in Richmond, is the central hub for commercial and customer engagement activities across the country. 

Why Ford?  

For a century, we've been a driving force across Australia, building a legacy that truly speaks for itself. Leading the way, the Ranger continues its rein as Australia's No. 1 Selling Vehicle and our iconic Mustang proudly holds its position as Australia’s No. 1 Sports Car. 

These remarkable achievements are a testament to our unwavering commitment to innovation and a customer-focused approach that has delivered success across our entire lineup, giving us so much to be excited about! But we believe we do more than just build award-winning vehicles—we build careers. 

• Discounted lease car options. 

• Multiple Employee Resource Groups – Ford Pride, Women of Ford and Ford Empowering Diverse Abilities. 

• Flexible Work Arrangements.            

• Growth and development opportunities via internal and external training. 

• Paid parental leave from day 1.  

• Comprehensive Employee Assist Program.   

• Wellness Programs including Free Flu Vaccinations and Health Checks. 

• Paid volunteer days.     

What you'll do... 
 
As a Technical Trainer based in Melbourne, you will be responsible for delivering Curriculum training, New Model Training (NMT), and Performance Improvement training to Ford Technicians across our Dealership network. You will assist Dealers with Technical Training Plans for Technicians, help review technical training and course materials, provide in-depth instruction to technicians on Ford vehicle systems, and overall support the Technical Training program to meet training requirements and targets. 

 
Main Responsibilities: 

• Deliver Technical Training, Curriculum training, New Model Training (NMT), and Performance Improvement training across Australia and NZ. 

• Deliver FRTFT courses in support of net Promoter Score (NPS) targets. 

• Review technical training materials and market relevant adjustments to retain a high quality of technical training course material. 

• Prepare training classrooms and work bay readiness before conducting classroom training, including preparation of teaching aids, tools and equipment, training vehicles, and administrative tasks. 

• Provide in-depth instructions to technician on Ford vehicle systems, components, and technologies, including engines, transmissions, electrical systems, brakes, suspension, and steering by following IMG curriculum. 

• Conduct hands-on demonstrations and practical exercises to reinforce technician knowledge of Ford vehicles. 

• Update training attendance and student completion details to ensure the training history data and learner records can be updated in the Learning Management System (STARS) and are up-to-date and accurate. 

• Support the Technical Training Supervisor and FOA/FNZ SEO Manager(s) to meet Technical Training requirements and targets and to implement new initiatives.

You'll have... 

• A Training certification and/or previous experience/roles in the Technical Training arena. 

• Proficiency in using automotive diagnostic tools, software, and equipment, with the ability to demonstrate proper operation and troubleshooting techniques.

• Full Australian Drivers License. 

• Ability to build relationships with Technicians and Dealers.  
   

Even better, you may have... 

• Ford Master Technician or equivalent Ford technical training experience with strong diagnostic capability preferred.   

• Ability to maintain positive attitude and influence the team culture when faced with changing customer requirements. 

• Creative thinker/problem solver and ability to consider multiple points of view.

• Strong project planning skills, with ability to stay organized while managing multiple project components and programs.

Equal Opportunity 

Ford Australia is inclusive employer, and all qualified applicants will receive consideration for employment. 

If you require any support or adjustments to the recruitment process, please contact Emily Borg on ******@ford.com

Applicants must be legally authorised to work in Australia. Verification of employment eligibility will be required at the time of hire.

Please note due to the high numbers of applications we will only be able to contact shortlisted candidates.

*Ford Motor Company of Australia Pty Limited ACN 004 116 223 (Ford) is collecting your personal information in order to consider you for a role at Ford. Ford may also collect personal information about you from third parties such as refereess and recruitment agencies for this purpose. Ford may disclose your personal information to its related companies and third party service providers for purposes such as screening and background checks, aptitude testing and health and safety and human resources management activities. Ford’s privacy policy (available at www.ford.com.au) states how you can seek to access or correct any personal information Ford holds about you, how to complain about a privacy breach by Ford and how Ford will deal with a privacy complaint. You can contact Ford at 13 FORD (13 36 73) or via the contact details set out in Ford’s privacy policy