Program Administrator

Harding Miller Education Foundation (HMEF) 

Base Salary: $80,000 - $82,000 + 12% Superannuation  

EMPLOYMENT TYPE: Permanent Full Time 38 hours per week 

Harding Miller Education Foundation are looking for an experienced Program Officer – Academic Support for an immediate start. This position is a full-time ongoing position, working 38 hours per week based in Balmain, NSW. 

The Program Administrator – Academic Support will be responsible for the following duties: 

• Manage the Foundation's tutoring inbox and respond promptly to scholars, families and tutors 

• Managing and coordinating the tutoring administration, including onboarding and offboarding of tutors 

• Check, verify and approve tutor spend, reconcile weekly payment runs, and investigate discrepancies 

• Maintain tutor details in the tutor portal and CRM, including verifying ABN and Working With Children Check (WWCC) compliance 

• Review and negotiate variations to tutoring arrangements and service agreements with tutors and tutoring providers 

• Monitor scholar tutoring budgets and balances to ensure allocations are used effectively and within limits 

• Prepare monthly tutoring usage reports and analysis for bi-monthly board meetings 

• Communicate quarterly tutoring expenditure summaries to scholars and coaches 

• Analyse tutoring usage and outcomes data to identify trends and risks, and advise the Chief Operating Officer on matters requiring attention 

• Coordinate scholar onboarding and offboarding, including distribution and return of equipment, prepaid cards, data plans and other program resources 

• Liaise with suppliers, coaches, donors and internal teams to ensure tutoring and scholar support arrangements are in place 

• Oversee the performance of suppliers and service providers against agreed arrangements, resolving any variations or service issues 

• Maintain accurate onboarding records, checklists and CRM data across scholars, tutors, donors and suppliers 

• Assist the Program Team with reviewing scholarship applications for completeness and following up on missing documentation 

• Respond to general phone and email enquiries in a professional and timely manner 

• Advise the Chief Operating Officer on operational issues and support the implementation of agreed decisions and improvements 

• Provide general administrative and coordination support to the COO and Program Team throughout the scholarship cycle 

For this position it is expected that you would possess the following qualifications/work experience: 

• Tertiary qualification in education, business or a related field (or equivalent experience) 

• 1–3 years' experience in program coordination, event or project support, preferably in the not-for-profit or education sector 

• Experience coordinating logistics, events or multi-stakeholder programs 

• Strong written and verbal communication skills 

• Demonstrated ability to manage competing priorities and meet deadlines 

• Proficiency in Microsoft Office and CRM/database systems 

• Extensive Knowledge of the Australian education system 

• Experience monitoring and reviewing supplier, contractor or service-provider performance against agreed arrangements 

• A passion for education and commitment to supporting young women from socio-economically disadvantaged backgrounds 

If you are interested in applying, please forward your resume to ••••@hardingmiller.org.au