Welfare Officer

Job Description

• Full-time, fixed-term position until 12 March 2027
• Based at Western’s Campbelltown campus, with flexible working arrangements
• Salary: HEW Level 6 $97,693 – $104,713 per annum, plus 17% Super and Leave Loading
• NSW Employee Working with Children Clearance Required

Deliver high-quality welfare services supporting student wellbeing, access and success across the University.

The Opportunity
The Student Welfare Officer will deliver responsive and high-quality student welfare services that enhance student wellbeing, success and engagement across the University. The role provides professional assessment, advice, advocacy and referral support to students experiencing a range of welfare-related challenges, including financial hardship, accommodation concerns and academic matters.

The Student Welfare Officer will manage complex casework, applying professional judgement to assess student circumstances and determine appropriate interventions, including eligibility for financial assistance. The role also supports priority cohorts requiring specialised assistance, including asylum seekers and under 18 international students.

Working collaboratively, the Student Welfare Officer will contribute to program development and delivery of educational initiatives designed to improve student wellbeing and outcomes. The Student Welfare Officer will build strong relationships with internal and external stakeholders, while ensuring accurate and confidential case records in line with legislative and policy requirements. The position also contributes to service improvement initiatives, resource development and broader strategic objectives.

What Success Looks Like:

• Deliver high-quality assessment, advice and case management for student welfare matters.
• Coordinate effective support services for diverse student cohorts and complex needs.
• Contribute to programs and initiatives that improve student wellbeing outcomes.
• Maintain accurate, compliant and confidential student records and case documentation.
• Build collaborative partnerships to strengthen integrated student support services.

Please refer to the Position Description for full details.

About You
The successful candidate will demonstrate the capability to deliver professional, student-centred welfare services within a complex environment. You will have:

• Relevant tertiary qualifications in Social Sciences, Social Work or a related discipline, or equivalent experience.
• Demonstrated knowledge and understanding of welfare issues affecting diverse cohorts, with the ability to respond appropriately and sensitively.
• Proven experience in case management, advocacy and delivery of student or community-based support services.
• Strong interpersonal and communication skills, including the ability to manage sensitive and complex situations.
• Experience contributing to service improvement initiatives that enhance wellbeing outcomes.
• Proven ability to manage competing priorities and maintain a high standard of service delivery.
• A current NSW Working with Children Check Clearance, or the ability to obtain prior to commencement.

Benefits
We invest in the people who make our mission possible. Alongside a rewarding career, we offer a range of benefits designed to support your financial, personal and family wellbeing.

• Financial benefits: Access to staff-only products and offers with selected banking partners, salary sacrifice options for onsite parking, and novated motor vehicle leasing.
• Health and wellbeing support: Free Employee Assistance Program (EAP), complimentary annual flu vaccination, eligibility for Fitness Passport membership, and access to discounted private health cover.
• Onsite childcare: Long day care and early learning services operate at our Campbelltown, Hawkesbury, Parramatta, and Penrith campuses. Staff may be eligible for discounted fees and salary packaging, with places subject to centre capacity.

Application Details

• Position Enquiries: Direct to Katherine Bland, Manager, Welfare & Scholarships via [email protected]. Please include the job reference code REF1569A in your email.
• Closing Date: 11:59pm, Thursday 27th August 2026.
• Working with Children Check: It is a mandatory requirement for any incumbent of this position to have a current NSW Employee Working with Children Clearance in accordance with the NSW Child Protection (Working with Children) Act 2012.
• Working Rights: You must provide evidence of your working rights in Australia at time of application.
• How to Apply: Please note that only applications submitted via the University's online recruitment system will be considered. As part of your online application, you will be asked to respond to screening questions addressing the key qualifications, experiences and skills required for this position.

Belonging at Western
We are committed to substantive equality as outlined in our Equal Opportunity Policy. We actively encourage applications from Indigenous Australians, candidates of all gender identities and expressions, people of all abilities, and those from culturally and linguistically diverse backgrounds.

For reasonable adjustments during the application process, please contact [email protected].

About Western
This is your opportunity to be part of something bigger. By joining Western Sydney University, you become a valued member of our community. As our region changes, so too does our university. Western is boldly different, energetic, global, diverse, dynamic, and youthful.

Our mission is to deliver student success, impactful research, and stronger communities. As part of our team, you will have a stake in shaping the future of education, broadening horizons, and changing lives. Making a difference starts at Western.

For the latest please visit our website and LinkedIn.

All ongoing and fixed term employees seeking to apply for this position as a secondment must have completed a minimum of 12 months’ full-time continuous service to be eligible to apply for this role, as per Part D of the Recruitment and Selection Policy.