IT Support Officer

The Company 

Century Yuasa Batteries is Australia’s oldest and most recognised battery manufacturer with a history of designing and manufacturing batteries for nearly 100 years. We pride ourselves on being the first choice for stored energy solutions, employing over 650 people. 

Backed by a true global leader, our parent company GS Yuasa is one of the world’s largest battery manufacturers and a true leader in quality and innovation, underpinning our vision of providing sustainable energy solutions for today, tomorrow and the future.

As a market-leader, Century Yuasa invests heavily into its technology systems, meaning the IT Team is always evolving and implementing and working with dynamic new software and technology.

The Role

An exciting opportunity has become available for an IT Support Officer to join Century Yuasa in a pivotal position in our highly driven IT team. Reporting to the IT Manager, this role is the first point of contact for all IT assistance to our customers’ hardware and software enquiries.  In this role you will oversee procurement and related documentation whilst assisting with troubleshooting computer problems, liaising with the end-user and determining solutions and activating appropriate action.  

This role is based out of the Century Yuasa Batteries head office located in Carole Park working Monday to Friday.

Requirements

• Minimum 2+  years’ experience in a Service Desk environment using ITSM Systems or 3+ years experience in an Administrative role

• Experience in remote support of hardware and software applications

• Skills with supporting PABX systems and mobile phone applications

• Excellent communication and customer service skills both via phone, Zoom and email

• Good attention to detail and time, task, and priority management skills

• Great relationship building, maintenance, and interpersonal skills

• Strong decision making and problem solving

Desirable

• Knowledge of Citrix and ITIL

• Excellent organization skills

• Strong time, task and priority management skills

• Strong interpersonal skills (e.g. empathy, listening skills)

• Good hardware and software knowledge

What’s on offer

• Full-time, stable employment with a proud, well established and growing brand

• A technology-focussed company

• An innovative and evolving team

• Competitive annual salary + Superannuation and discounted Batteries

• Ongoing career development opportunities and pathways

• Onsite Parking

• Working in a supportive environment with a dedicated team

• Comprehensive, on-the-job training regarding product and process

• Employee Assistance Program – supporting your mental, physical, social, and financial well-being!

To Apply

We welcome your interest in joining the team.  Please click 'Apply Now' and attach your Resume with a covering letter.  Alternatively resumes or enquires can be emailed to *******@cyb.com.au.

Visit us at www.cyb.com.au

(No recruitment agencies please)