Information Technology Project Officer

Company Description:Welcome to VelTech, your trusted partner in ICT consulting and talent solutions. We specialise in providing contracting services, recruitment, and workforce solutions tailored to government agencies and private enterprises' unique needs.
As a growing company, we are committed to delivering excellence, agility, and reliability in every engagement. Our mission is to connect top IT talent with the right opportunities, ensuring successful project outcomes and long-term success for both businesses and professionals.
Partner with VelTech – Where Talent Meets Opportunity.
Role Overview:We are seeking an experienced ICT Support Officer to provide responsive, customer-focused frontline ICT support within a government agency.
This is a hands-on, full-time onsite role supporting staff in Australia and overseas. You will resolve service desk requests, troubleshoot hardware, software, network, account and device issues, maintain ICT asset and service records, and support the rollout and management of ICT equipment.
Working within the Business Systems Unit, you will work closely with users, vendors and service providers to ensure reliable day-to-day ICT services. You will also contribute to ICT projects, upgrades, testing, deployments, documentation and continuous service improvement.
The role is suited to a practical service desk, desktop support or ICT support professional who is confident working in Microsoft on-premises and cloud environments, can communicate clearly with non-technical users, and understands the importance of security, governance and quality service delivery in an Australian Government environment.
What we're looking for:Current, active Australian Government Baseline security clearance is essential at the time of application.Demonstrated hands-on experience in ICT support, service desk, helpdesk or desktop support roles within an Australian Government, Commonwealth agency or APS environment.Strong experience troubleshooting hardware, software, network, account, device and end-user issues in Microsoft on-premises and cloud environments.Experience triaging, resolving and escalating service requests and incidents in line with agreed service levels.Experience administering user accounts, systems, devices, software and ICT asset records.Practical knowledge of Active Directory on-premises and Azure AD / Microsoft Entra ID.Understanding of ITIL principles and service-management practices.Ability to analyse issues, apply sound judgement, identify risks and develop practical solutions.Experience supporting ICT projects, upgrades, testing, rollouts and implementation activities.Strong written communication skills, including preparing and maintaining procedures, user guides and knowledge articles.Excellent customer-service and stakeholder-management skills, with the ability to support both technical and non-technical users.Ability to manage competing priorities, meet deadlines and deliver high-quality outcomes in a busy service environment.Demonstrated professionalism, teamwork and commitment to ICT security and governance requirements.Must be available to work full-time, Monday to Friday, onsite in Forrest, Canberra.