Territory Manager

The Company
Masterpet is a brand led business that is united by one simple belief: life is better with a pet, but they can't care for themselves and that's why we exist. We spend our days helping pet owners be the best they can in caring for their pets via our portfolio of brands, including VitaPet, Black Hawk, Trouble and Trix and Yours Droolly.

Masterpet is a division of Animal Care and part of the EBOS Group. With almost 5,700 employees in 133 locations across Australia, New Zealand, and Southeast Asia. EBOS Group is the largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products. It is also a leading marketer and distributor of recognised animal care brands.

EBOS Group is publicly listed on the New Zealand and Australian stock exchanges.

Position Summary

The Territory Manager is responsible for delivering the Masterpet Australia sales strategy across their assigned territory by driving sales growth, distribution, retailer engagement, and operational excellence. Based in NSW and servicing NSW Metro and NSW North, this role reports to the Field Manager and acts as the primary point of contact for independent pet specialty stores.

Through the development of strong customer relationships, the Territory Manager works collaboratively with retailers to identify growth opportunities, increase distribution and ranging, improve category performance, and strengthen advocacy for Masterpet brands.

The role is responsible for executing promotional activity and First Moment of Truth (FMOT) standards, delivering high-quality product and nutritional training, and ensuring consistent in-store execution across the territory. By providing commercial insights, business recommendations, and exceptional service, the Territory Manager helps customers grow their business while delivering sales and margin growth objectives for Masterpet Australia.

Key Responsibilities

Sales & Business Development

• Achieve sales, volume, margin and distribution targets across the assigned territory.
• Identify and convert growth opportunities within existing and prospective customers.
• Drive ranging expansion and close distribution gaps across the Masterpet portfolio.
• Support successful execution of new product launches and promotional programs.

Customer Relationship Management

• Develop and maintain strong relationships with independent retailers, veterinary clinics, distributor partners and key stakeholders.
• Conduct regular customer visits and business reviews.
• Provide commercially focused recommendations that improve category performance and customer outcomes.
• Deliver a high level of customer service and responsiveness.

Training & Education

• Deliver engaging product, nutrition and sales training to retail teams.
• Build retailer confidence and advocacy for Masterpet brands.
• Support customer onboarding, product knowledge and category expertise initiatives.

In-Store Execution

• Ensure promotional activity, merchandising standards and FMOT objectives are executed to a high standard.
• Monitor compliance to range, pricing and point-of-sale initiatives.
• Identify opportunities to improve product visibility and shopper conversion.

Territory Planning & Reporting

• Effectively manage territory call cycles and customer priorities.
• Maintain accurate CRM records, customer information and reporting requirements.
• Provide market intelligence, competitor activity and customer feedback to support business decision-making.

What Success Looks Like

• Sales, margin and distribution objectives achieved.
• Strong and trusted retailer relationships across the territory.
• Increased advocacy and recommendation of Masterpet brands at store level.
• High levels of promotional and FMOT execution.
• Growth in ranging, distribution and category performance.

Benefits

This is a unique opportunity to work in a company where you are valued, given the recognition you deserve and suitably rewarded for your hard work.

Other benefits include:

• Employee Share Plan;
• Company Paid Parental Leave;
• Employee Assistance Program for Mental Health Wellbeing;
• Staff Awards;
• Employee Referral Program;
• Health Insurance Discounts;
• Pet friendly work environment - Bring your dogs into the office.
• And More.

We are committed to fostering a workplace that values diversity and inclusion. As an equal opportunity employer, we actively strive to build a gender-equitable team and cultivate a culture that embraces individuals from all walks of life. We welcome applications from candidates of diverse backgrounds, abilities, ages, and cultures (including First Nations Peoples).

Our commitment to inclusivity extends to supporting candidates with disabilities throughout the recruitment process. If you require any accommodations due to disability, please inform us by reaching out to ••••@ebosgroup.com. We believe that a diverse and inclusive workforce enriches our organisation and contributes to our success.

How to apply

If you believe that you have the necessary attributes to succeed in this challenging and rewarding role, please click ‘APPLY' now and submit your application.

Pre-employment checks may be required and will be discussed with the successful candidate.

We are unable to proceed with your application if your current visa restrictions preclude you from being able to perform the role in line with immigration laws.

No agency assistance required.