Call Centre Manager – Australian Campaign

🚨 We’re Hiring | Call Centre Manager – Australian Campaign
📍 Location: Delhi, India | On-site💼 Employment Type: Full-Time🕐 Shift: Australian Business Hours💰 Salary: Competitive, based on experience + performance incentives
EcoGreen Australia is growing, and we’re looking for an experienced Call Centre Manager to lead our Delhi-based operations supporting the Australian market.
As a full-service clean energy company delivering commercial solar, battery storage and energy-efficiency solutions across Australia, our operations team plays a critical role in driving customer acquisition and delivering a seamless customer experience.
What You’ll Lead
You will take ownership of a high-performance contact centre covering:
• Outbound Sales & Lead Conversion• Customer Service & Administration• Installer Scheduling & Field Coordination• Campaign & Dialer Performance• Team Productivity & KPI Management
Key Responsibilities
• Lead, coach and motivate outbound sales teams to consistently achieve and exceed targets.• Drive daily, weekly and monthly performance across sales, conversion, productivity and quality metrics.• Oversee installer scheduling and coordination across Australia to ensure smooth field operations and minimise cancellations.• Manage Customer Service and Administration workflows to maintain high service standards and accurate data.• Monitor live dialer performance, lead quality, list penetration, talk time and conversion rates.• Identify operational bottlenecks and implement processes that improve efficiency and customer experience.• Prepare performance reports and provide actionable insights to Australian leadership.• Build a culture of accountability, ownership, continuous improvement and high performance.
What We’re Looking For
5+ years of Call Centre Management experience, preferably managing high-volume Australian outbound sales campaigns.
Experience in any of the following will be highly valued:
• Australian B2C/B2B sales campaigns• Solar, energy, home improvement or field-service industries• Installer or technician scheduling• Logistics and workforce coordination• Dialer and contact-centre operations• Performance-driven sales environments
You should also have:
• Excellent English communication skills• Strong understanding of Australian customers and business culture• Proven people-management and leadership skills• Strong analytical and reporting capabilities• A hands-on, target-oriented leadership approach• The ability to work effectively during Australian business hours
Why Join EcoGreen Australia?
At EcoGreen, you’ll be part of a growing international business working at the intersection of clean energy, technology and sustainability.
You’ll have the opportunity to:
✓ Lead a high-impact Australian campaign✓ Work directly with international leadership✓ Build and scale a high-performance operations team✓ Earn performance-based incentives✓ Grow with an expanding clean-energy business✓ Take ownership of a critical business function
If you’re an experienced Call Centre Leader who knows how to build teams, drive sales and create operational excellence, we’d love to hear from you.
Know someone who would be a great fit? Tag them in the comments or share this opportunity.
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