Assistant Manager - Front Office (Part Time)

Swissôtel Sydney is a luxury five-star hotel located in the heart of Sydney's business, retail and entertainment district.

The hotel boasts 369 beautifully appointed guest rooms and suites offering contemporary living for the modern business and leisure traveller. Our facilities include state-of-the-art ballroom seating up to 400 people, a restaurant and a luxurious bar 'Arches on Market' located in the heart of the Sydney CBD.

We currently have an opportunity for Front Office Superstar to join our fun and highly performing Front Office team as Part Time Assistant Manager - Front Office (Duty Manager) on 3 days/week basis.

Reporting to the Front Office Manager, you will be preforming below duties of a Duty Manager, included but not limited to:

• Oversee the efficient running of the Front Office Department, including operations and employees.

• Along with the FO leadership team, drive Front Office projects and departmental KPIs

• Lead by example in all areas

• Resolve complaints and challenges presented

• Provide guidance, support training and leadership to Front Desk and Swiss Service Agents

• Responsibility for the health and safety of all patrons, guests and staff members

• Lead the hotel emergency response team in the event of emergency evacuation

• Always remain professional in attitude, manner and presentation providing Guests with a 5 star Heart Felt Service.

To be successful in this role, you will possess the following skills and experiences: 

• Strong leadership qualities.

• Proficient with software programs such as Microsoft Word, Excel, Outlook and OPERA PMS or OPERA Cloud

• Ability to focus on multiple tasks in a busy environment.

• Effective problem solving/decision making abilities.

• Excellent verbal and written English communication skills.

• High standard of personal presentation and professionalism. 

• Confident in conflict resolution and complaints handling.

• Licenses required: Australia Driving License, NSW RSA

• Possess working right in Australia

If this sounds like a role for you, we would like to hear from you.