Senior Front Office Coordinator | Full-Time | Coopers Plains

Sure Smile Dental is seeking an experienced, organised and confident Senior Front Office Coordinator to join our friendly team in Coopers Plains on a full-time basis.

This is an ideal opportunity for an experienced dental receptionist or Front Office Coordinator who is ready to take on greater responsibility and play an important role in the day-to-day running of a small, well-established practice.

As the senior member of our team, you'll take ownership of the patient experience, appointment book and daily front desk operations, while also supporting the broader team with practice coordination and ensuring things run smoothly.

You'll work closely with the clinical team and practice owner, so we're looking for someone who is proactive, dependable and comfortable using their initiative.

About The Role

Your responsibilities will include:

Welcoming patients and delivering a warm, professional patient experienceManaging appointments and taking ownership of the daily scheduleCoordinating patient bookings, recalls and follow-upsAnswering phone and email enquiriesProcessing payments and maintaining accurate patient recordsSupporting efficient patient flow and communication between the front office and clinical teamAssisting with day-to-day practice administration and operational tasksHelping maintain front office systems, processes and standardsIdentifying issues before they become problems and helping keep the practice running smoothlyProviding general support to the practice owner and team as required

About You

To be successful in this role, you will have:

Previous experience in dental reception, front office coordination or a similar roleExcellent communication and interpersonal skillsStrong customer service and relationship-building skillsExcellent organisational skills and attention to detailConfidence managing a busy appointment book and competing prioritiesA proactive approach and willingness to take ownership of your responsibilitiesThe maturity and initiative to help coordinate the day-to-day operations of a small practiceConfidence using computer systems and learning new softwareA positive attitude and collaborative approach to working with a close-knit team

Previous dental experience is strongly preferred, as this role is suited to someone who can step in with confidence and take on a higher level of responsibility.

If you're an experienced dental front office professional looking for more ownership and variety than a traditional reception role, while still remaining hands-on with patients and the front desk, we'd love to hear from you.

Apply today by submitting your resume and cover letter.

Please note this ad has been placed on behalf of the practice and all applications will be sent directly to the practice.