Field Service Supervisor Power NSW

Job Description

Position Summary/Objectives of Incumbent:

The purpose of this position is to attend to customer needs by directing the activities of field service personnel and following up opportunities, and to carry out service of equipment, after hours service, commissioning and service contracts.

Key Responsibilities

Carry out commissioning, service contracts and participate in the after hours call out roster to deliver service commitments in a professional, efficient manner, and achieve a high level of service to our clients within the restraints of time, expense and profitability.Ensure field personnel are equipped with tools and documentation in order to perform their functions.Ensure despatching and scheduling of calls is provided to all field personnel.Respond to customer requests for quotation or service advice within a timely manner.Assist field personnel in situations of technical difficulty.Support field personnel in the execution of their admin functions such as paperwork.Take all necessary steps to ensure OH&S requirements are adhered to.Promote Vertiv’s Service capability at all opportunities to gain additional business.Seek out additional business by direct representation to prospective customers.Conduct site inspections and adhoc checks on personnel to ensure Customer Engineers are performing to company expectations and meeting our clients needs.Recommend training, either technical or customer service, of field staff.Manage the staff in the field with the most efficient manner ensuring all legal obligations and humane considerations are met in the process. Appraise staff on an ongoing basis and regularly review performance with subordinates.Conduct cyclic counts to ensure correct levels of van stock and warehouse.Co-ordinate customer requirements with availability of field staff for site commissioning.Report to management the current project status when necessary.Ensure field service personnel presentation meets company standards.Ensure timesheets are filled out correctly, signing and forwarding to Manager for countersigning before sending to pay office by due date with the accompanying support documentation if required eg: Doctors Certificate.Liaise with Technical Support Group to assist field personnel with technical issues.Provide Business Development Support to the region, aiming to grow contract business for both Thermal and Power Services.

Continuous Improvement

To be aware at all times of both Sales & Service opportunities for the Company, and to report any such opportunities to Management.To ensure that the Sales Department is made aware of all new sales opportunities and prospects, and to work closely with them in achieving this business.

WHS, Environment & Quality

Comply with all Work, Health & Safety, Environment and Quality obligationsActively promote safety in the workplace

Employees reporting to Incumbent

Nil

Main Contacts Within Company

Other Customer Engineers – PowerService Supervisor – PowerService Operations ManagerSafety ManagerTechnical Support TeamSales TeamFinance

Main Contacts Outside The Company

CustomersProduct SuppliersContractorsVertiv Partners

Education/Qualification

Electrical/Electronics Trade Certificate (ideally)Relevant State-based Electrical Licence

Specialist Knowledge

Commercial acumenTechnical knowledge in data centres, telecom, commercial & industrial or similar industries

Practical Experience

Proven track record within the power industry as a service technicianProficiency in Microsoft Office

Personal Characteristics

Excellent communication, inter-personal and problem solving skillsLearning agilityInterpersonal skillsAbility to work collaboratively in a team environmentAbility to multitask and priorities workloadsNegotiation & influencing skillsComputer literacy at an intermediate level

About Us

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

High-Performance Culture Customer Focus Operational Excellence Innovation Financial Strength

VERTIV BEHAVIORS

Own it Act with urgency Foster a customer-first mindset Think big and execute Lead by example Drive continuous improvement Learn and seek out development Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com

About The Team

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.