Operations Team Lead

Department: Automotive Production

Employment Type: Permanent - Full Time

Location: Sydney

Description

At Carma, we’re more than just a car company, we’re on a mission to shake up the Australian automotive industry! As a digital pre-owned car dealership, we’re turning the car buying experience into a hassle-free, seamless journey that customers can truly enjoy. With our diverse and collaborative team managing everything from engineering to marketing and buying to reconditioning in-house, we’re powered by the best people and we’d love for you to come along for the ride.

This Team Lead owns the data, accountability and quality culture layer across the IRC. Working across every functional area rather than a single production line, the Q-ops Team Lead builds the systems that give leaders clear visibility of performance, and builds the habits that turn that visibility into action. The role also acts as a key quality checkpoint, ensuring vehicles meet the required standard before going live, and helps build inspection capability across the floor.

What you'll be doing?

Data & dashboards

Standardise how each function (Pre & Post Production, Cosmetic, Mechanical) captures and reports performance dataBuild and maintain live dashboards giving Senior Leads and Team Leads daily visibility of output against targetRun regular data quality checks to catch gaps or inconsistencies in reporting

Accountability & culture

Facilitate daily or weekly stand-ups where Team Leads report numbers and blockersDesign and run shift-versus-shift or team-versus-team leaderboards to build healthy competitionCoach Team Leads on interpreting and acting on their own data, not just reporting it upward

Quality & compliance

Check compliance and quality of all vehicles prior to uploading/photographing, post-detailingSpot-check vehicles against IRC standards documentsTrack rework rates by team to catch quality drift earlyTeach QC inspection standards and techniques to Team Leads and Trainers (SMEs), building inspection capability across the floor rather than centralising itContribute to the process for updating SOPs when standards fall out of step with floor practice

No direct reports at this stage. This is an individual-contributor role sitting at Team Lead level, working horizontally across all functional groups rather than owning a single production patch.

Okay, Let’s Talk About You

You’ve got proven experience leading high-output teams in a fast-paced production, logistics, or automotive environment.You drive performance through people, inspiring a team rather than just managing tasks.You have a sharp eye for detail and a natural instinct for identifying the root causes of problems.You pivot fast, adapt easily, and stay calm under pressure in a rapid-fire environment. Confidence operating on the floor - engaging, directing and supporting teams in real timeYou hold a valid NSW Driver’s Licence

What's in it for you?

We wouldn’t be a car business if we didn’t give you some $$ off our Carma cars, parts and NRMA cover.Join our high-performing, forward-thinking team and help shake up car buying in Australia.Be a part of a high performing team, where curiosity, learning and tackling fun challenges are just another day at the office.

At Carma, we’re all about fostering an amazing culture, where you can bring your best self to work! We value collaboration, innovation and having a laugh at work. Plus, we’re committed to diversity, inclusion and safe work practices, so no matter your background or experience (or car brand of choice!) we’d love to hear from you. Please let us know if you need any reasonable adjustments during the interview process.