Student Support Assistant (Student Wellbeing)

• Salary Package: From $81,323 - $87,648 p.a. (HEW 4), plus 17% superannuation and annual leave loading
• Appointment type: Full-time, continuing
• Onsite at Macquarie University, Wallumattagal Campus, North Ryde

Be the welcoming first point of contact that helps students feel seen, safe and connected to the support they need.

Every student journey has moments that matter, and often the first person a student meets shapes how supported they feel from that point on. As a Student Support Assistant within our Student Wellbeing team, you will be that reassuring first point of contact for many students seeking assistance, providing professional reception, concierge and administrative support across multiple channels in an efficient, welcoming and trauma-informed environment.

This role places you at the heart of a team dedicated to student experience, wellbeing, accessibility and belonging. You will help students navigate University services, respond to enquiries, undertake initial triage in accordance with established risk protocols, and connect students with specialist staff so they can access the right support at the right time.

If you enjoy working with people, take pride in delivering exceptional service, and want your work to make a genuine difference in students' lives, this is an opportunity to make a meaningful impact within a values-led community.

*** Please note this is a student-facing role that requires working full-time on site.

About the Role
Reporting to the Manager, Care and Welfare, you will support the day-to-day operations of Student Wellbeing and help keep frontline services running smoothly. Your day-to-day responsibilities will include:

• Providing student-facing, phone and email reception services, and managing frontline enquiries in a welcoming, trauma-informed manner.
• Undertaking initial triage in accordance with established risk protocols.
• Assisting students with CARE form submissions and Accessibility registrations and guiding them to connect with appropriate university services and specialist staff.
• Delivering reception support to the Accessibility team across our Student Wellbeing offices (12SW and 18WW), including co-location as required.
• Responding to, or appropriately escalating, queries about Student Wellbeing and its activities.
• Gathering and organising data on the utilisation of support services and assisting with billing and accounts.
• Providing support to and setting up new Student Wellbeing staff, and contributing to improvements in administrative systems, processes and procedures, while complying with relevant EEO and WHS requirements.

About Us
This role sits within the Office of the Pro Vice Chancellor, Dean of Students, which is responsible for student support services and the broader student experience including Student Engagement, Equity, Diversity and Belonging, Complaints and Misconduct, and Student Wellbeing Services. Joining our team means contributing to a community where student care and wellbeing are at the centre of everything we do.

About You
You are a service-focused professional who enjoys helping people and thrives in a busy environment where no two days are the same. You bring a calm, approachable manner, an eye for detail, and the ability to handle sensitive situations with care and discretion. You value being part of a purpose-driven team and are motivated by making university life easier for students.

Selection Criteria

• A qualification or equivalent experience in administration, customer service, business or a related discipline.
  
• Knowledge of customer service and/or administration processes and associated policies.
  
• Capacity to contribute to continual improvement and transformation initiatives in student support services.
  
• Experience undertaking complex administration functions within tight deadlines.
  
• Familiarity with key student support functions.
  
• Ability to build and maintain effective partnerships with key internal and external stakeholders.
  
• Demonstrated high-level proficiency in PracSuite and Microsoft Outlook, including efficient management of clinical/practice workflows, scheduling, correspondence, and calendar coordination is desirable.

***The successful candidate will be required to complete a Police Check and hold a valid Working with Children Check prior to commencing employment.

How to Apply

To be considered, please apply online with your CV and a cover letter outlining how your experience aligns with the selection criteria (above).

Applications Close: Sunday 30 August 2026 at 11:59 p.m. (AEST)

We reserve the right to progress or decline an application prior to the application closing date. We also reserve the right to close the advert early if a sufficient number of qualified applicants is received.

For enquiries about the role, please them send through to ••••@mq.edu.au.

Why Join Us?
Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation in 1964, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today.

• We rank amongst the top employers in the Australian Workplace Employers Index.
  
• Explore the fantastic benefits available to you when you become part of the team at Macquarie University.
  
• Flexible, hybrid work arrangements
  
• 17% Superannuation
  
• Subsidised onsite parking options
  
• Extensive training and professional development programs
  
• Onsite childcare facilities to support working parents
  
• Onsite vacation care during school holidays
  
• Discounted health insurance
  
• Subsidised membership at our Sport & Aquatic Centre
  
• Access to an Employee Assistance Program for free and confidential support
  
• Convenient onsite GP, imaging, and physiotherapy clinics

Pre-Employment Checks
Macquarie University cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.

Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to the University.

A Place Where You Belong

At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.

Flexible Work

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, visit our Jobs at Macquarie page.