Field Service Tech III - Australia

IGT , where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.

Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to costumers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com .

About The Role

Our Australia HQ is in Sydney, but we have a team of Field Services Technicians based in NSW, VIC, QLD and SA for our customers. Currently, we are on the lookout for a dedicated and committed Field Service Technician based in Tweed Heads to join our close-knit team. In this role, you will work with a team of other Field Service Technicians and external contractors to triage service requests. These range from product installation, service maintenance and ensuring optimal performance of our Cash Redemption Terminal (CRT) machines. It fits someone with a passion for fixing and repairing machinery - getting to the root cause, solving the problem and making it right.

Key Responsibilities Include

Act as the technical interface with customers Coordinate and perform product installations and maintenance Respond to both email and phone request for support Monitor equipment performance Provide feedback to Team Lead on product performance Liaise with and support any assigned team member or service contractor within your region

About You

A valid Driver's Licence is an inherent requirement of the role as work is performed onsite at client's premises Willingness to obtain necessary licence as required (the company will assist with application) At least 3 years field service experience including the handling of technical queries from the field Available to travel local, regional and sometimes interstate Available to work on a 7-day rotating roster (weekend work required) Good understanding of electro-mechanical systems and computing environments Professional presentation - appearance and communication skills Experience with hand and power tools, or experience in a similar role Ability to follow Work Health and Safety standards, protocols and guidelines

Keys to Success

Building collaborative relationships Decision making Drive results Foster innovation Personal energy Self-leadership

IGT is committed to fostering a diverse, equitable, and inclusive workplace that reflects the global communities and customers we serve. We strive to create an environment where all employees feel valued, respected, and empowered.

IGT is an equal opportunity employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion or belief, sex, sexual orientation, gender identity, age, national origin, disability, or any other characteristic protected by applicable law. This commitment applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, and termination.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.