Guiding Manager - Coles bay, Tasmania

Saffire Freycinet is one of Australia’s most celebrated luxury lodges, offering guests an experience that is distinctly Tasmanian, deeply personal and truly unforgettable. Set against the breathtaking backdrop of the Hazards and Great Oyster Bay, Saffire combines world-class hospitality with genuine warmth, exceptional local produce and meaningful guest connections.

This is an opportunity to lead the team who bring the stories, landscape, wildlife and culture of Freycinet to life. As Guide Manager, you’ll oversee Saffire’s guest experiences and guide operations, while supporting a passionate team to deliver thoughtful, safe and memorable moments for every guest.

The best part

At the heart of the Saffire experience is an exceptional team, delivering genuine, intuitive service that creates lasting memories for guests. This commitment to people, place and experience is what sets Saffire apart.

• Work in a globally awarded luxury lodge, proudly showcasing Tasmania to the world

• Lead a unique team delivering experiences shaped by nature, wildlife, culture and local stories

• Your own house in our staff village

• Enjoy complimentary staff meals while on shift

• Join a team that genuinely cares about each other, our guests and our community

• Live and work on the iconic east coast, with days off spent exploring beaches, coastal walks, local wineries and wildlife

About the role

As Guide Manager, you’ll lead Saffire’s guide team and oversee the daily delivery of our signature guest experiences. This role is ideal for someone who is a natural storyteller, a calm and capable leader, and passionate about connecting guests to the landscape, wildlife and stories of Tasmania’s east coast.

You’ll work closely with Saffire leaders and operational teams to ensure experiences run smoothly, safely and consistently, while also supporting the ongoing care of Saffire’s boats, vehicles, equipment, suppliers and Tasmanian devil program.

You will:

• Lead, support and develop the guide team, fostering a positive and professional culture

• Oversee the delivery of Saffire’s guided experiences, ensuring high standards of safety, quality and guest care

• Share and support storytelling around Freycinet’s landscape, wildlife, culture, flora and fauna

• Coordinate daily operations across tours, equipment, vehicles, boats and suppliers

• Work closely with other departments to deliver a seamless and thoughtful guest experience

• Monitor and manage operational needs including safety, productivity, costs and quality outcomes

• Support the care and coordination of Saffire’s Tasmanian devil program

• Lead from the front, staying calm under pressure and finding solutions when things change

• We're always looking to improve, so you'll be encouraged to bring new ideas and help elevate the experiences we deliver to our guests.

You’re someone who:

• Has experience leading teams in a guiding, tourism, hospitality, luxury lodge or similar environment

• Brings previous tour guiding experience and a genuine passion for storytelling and creating memorable guest experiences

• Has strong knowledge of Australian environments, flora and fauna, with a particular interest in Tasmania’s East Coast

• Communicates confidently and genuinely with guests, colleagues and stakeholders

• Is highly organised, self-motivated and remains calm under pressure

• Has a strong focus on safety, quality and delivering consistent experiences

• Is flexible and available to work across weekdays, weekends and public holidays

• Holds an unrestricted manual driver’s licence and a Public Passenger Vehicle Licence (or the ability to obtain one)

• Holds a current First Aid Certificate and RSA (or the ability to obtain both)

• Ideally has boating experience or additional qualifications such as Coxswain, ESS, Wilderness First Aid or wine knowledge

• Experience working with animals will be highly regarded

More than just a job

At Saffire, you’re not just stepping into a role, you’re becoming part of a team and a community. We offer an environment where people stay, grow and take pride in what they do and where they live. This role is based in a beautiful remote Tasmanian location, while still being around a two-hour drive from Hobart and Launceston.

This is your opportunity to lead meaningful experiences in one of Tasmania’s most unique and rewarding locations, helping guests feel connected to the landscape, the stories and the quiet magic of Freycinet.

Interested?

Click “Apply” and follow the steps to send us your resume. For further information, please contact Lauren Murfet, Talent Acquisition Advisor at: ••••@federalgroup.com.au