Guest Services / Front Office Team

We’re building a professional and guest-focused Front Office team and are looking for experienced hospitality professionals to join us as part of our opening team.

If you have a passion for customer service, enjoy creating memorable guest experiences, and thrive in a fast-paced environment, we’d love to hear from you.

Casual, Part-Time and Full-Time positions include;

• Guest Experience Specialists  • Front Office Receptionists • Front Office Supervisors

Essential Requirements:

• Previous Front Office or Guest Services experience in a hotel environment • Experience using a Property Management System is essential (Mews highly regarded)  • Exceptional customer service and communication skills  • Strong organisational skills and attention to detail  • Ability to work a flexible roster, including weekends and public holidays

What we’re looking for:

• Friendly, professional and welcoming personalities  • A genuine passion for hospitality and guest satisfaction  • Confidence in handling guest enquiries and reservations  • Ability to work efficiently in a busy team environment  • Commitment to delivering exceptional service standards

What we offer:

• Competitive rates and conditions  • The opportunity to be part of an exciting opening team  • Supportive leadership and professional development opportunities  • A chance to help shape the guest experience at one of Margaret River’s iconic hospitality destinations

As the first point of contact for our guests, our Guest Services Team plays a vital role in creating unforgettable stays and ensuring every guest feels welcomed from arrival through to departure.