Senior Manager, Customer Implementation

We’re looking for a bold, customer-obsessed leader to own and elevate Freight onboarding and implementation.

As Senior Manager – Customer Implementation, you’ll lead a specialist team responsible for delivering seamless, consistent, high-quality onboarding from deal won to live operations.

This is a high-profile leadership role where you’ll partner with Sales, Operations, IT, Finance and Shared Services to deliver well-governed implementations fast, smooth and built to last.

You’ll also take the lead on key strategic and brand-critical customer implementations, representing TGE in customer forums and executive-level conversations.

What You’ll Own

Lead and develop a high-performing onboarding & implementation teamDrive end-to-end governance and delivery of customer implementationsAct as senior escalation point for complex onboarding challengesLead strategic, high-profile customer implementations when it matters mostPartner across the Parcels business to deliver seamless outcomesImprove speed-to-trade, customer satisfaction, and onboarding capability over time

What You’ll Bring

Strong leadership experience in customer service / CX / onboarding environmentsConfidence engaging senior internal and external stakeholdersA sharp commercial mindset balanced with customer advocacyAbility to drive structured delivery, governance and continuous improvementExperience in logistics or complex operational environments (desirable)

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What We Offer

Competitive salary above industry standardsUpskilling, training, mentoring and more to support your career development journeyFun and practical employee perks and discountsFlexible work, including work from homeInclusive parental leave policy that supports all parents & carersPeer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other Things To Note

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.During the recruitment process, please keep an eye on your junk emails and spam folders for updates.TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.