Manager - Technology, Customer & Operations

Establish close and integrated ties with operating business units by implementing applications and integration to help the business improve efficiency, reduce cost and support business growth as well as supporting effective day-to-day running of all operations as defined by the TCO Area Head. Be the technical lead on major implementations, providing support and mentorship to other TCO colleagues. Provide higher technical input for TCO specialists on support and change issues. Deputise where necessary for area TCO leadership. Support the region with the provision of training to other TCO colleagues.

Key responsibilitiesWork with business and operational teams to understand their requirements to implement and deliver any appropriate IT solutionsCarry out full implementation from design, solution development, testing and go-liveCoordinate with other TCO specialists, Global teams and extended Maersk colleagues to deliver any development or customisation if necessaryProduce functional requirements, project plans, system configuration and test plans when being the lead SME on a projectPerform configuration on supported applications needed to run operations including all peripheral applications and devices.Conduct training to super-users and project team members where necessaryDevelop the TCO team to upskill themWorking with AOT and other Maersk Teams to ensure the smooth implementation of IT services and infrastructureHandle any change requirementsAttend any business review meetings with potential, new or existing customers and gather/understand/follow-up areas of concern and improvement where applicableReview existing implementations and find any improvement opportunities where applicableEnsure any issues reported are attended until closedManage service level, KPI and escalationsWhere necessary, act as a senior SME during major incidentsSupport any disaster recovery and system testing if neededSupport any system migration and upgrade

Primary Internal Stakeholders

The person must be able to work with other TCO specialists within the region to prioritise projects or tasks and leading the local TCO team to work with relevant parties to deliver them.The person will need to work closely with operational heads for any implementations and also assist in the smooth running of the operations

Required Qualification, Experience & Skills

5 to 8 years Implementing, managing and supporting warehouse management systems, and daily work using Bl analysis toolsProven hands-on experience in Infor SCE or Exceed WMS is essential.Experience in MS SQL, or any SQL languageExperienced in delivering AMR, ACR, and ASRS projects within warehouse and logistics environments.Possess strong business knowledge of supply chain execution in the following verticals:Distribution centre services in warehouse operations and contract logistics (must have)Transport managementExperience in organizing and managing major IT projects such as system updates, migrations, upgrades, outagesExperienced in delivering AMR, ACR, and Mult shuttle automation projects within warehouse and logistics environments.Possess knowledge in Project ManagementTrack record of delivering high engagement within teamsCertification in Project management is an added advantage (PMP, Prince-2, etc.)
Required Business/ Technical Knowledge

Excellent analytical and problem-solving skillsBias to mentoring and knowledge sharingStrong collaboration skillsSelf-driven with a focus on continual self-developmentStrong stakeholder management skillsGood English communication skills (written and verbal

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