Customer Success Manager

About BirdeyeBirdeye is the leading agentic marketing platform for multi-location brands.Companies like H&R Block, Aspen Dental, and Caesars Entertainment use Birdeye to manage marketing across thousands of locations — from how they get found, to how they convert, to how they retain customers. Our platform replaces disconnected point tools with AI agents that execute work at the location level — responding to reviews, updating listings, publishing content, and driving conversions.
Backed by Marc Benioff, Jerry Yang, and Accel-KKR, Birdeye was named to G2’s 2026 Best Agentic AI Products list — appearing alongside the world’s leading AI companies. We’re expanding rapidly into enterprise, with growing adoption across large, multi-location brands.
What You'll DoWhat You’ll Do Birdeye is looking for experienced Customer Success Managers to manage and grow our Commercial & Enterprise client base. As a Customer Success Manager, you will use a combination of tools to help get new Birdeye users started, learn about their business and online reputation needs, and ensure that they know how to use Birdeye to their maximum benefit. Their successes will feel like yours. You are empathetic to their specific business processes, and can craft communication and education tailored to each – this includes account onboarding, training, management, retention and renewal.
You possess high positive energy and love to work with customers and make them successful. You are an expert in social media and possess strong verbal and written communication skills. You are a diligent worker, technically savvy, a problem solver, and do whatever it takes to deliver value to businesses. You must be able to clearly understand business needs and articulate Birdeye value proposition. You will make it your priority to positively impact and manage the customer’s overall experience with Birdeye. We’ll rely on you to listen to our business customers and use your expertise, creativity, and passion to meet their needs — and remind them that behind our awesome product are amazing people like you who are the voice of Birdeye!
Requirements3+ years experience in professional services or B2B account management, preferably in SaaSProven ability in organization, project management, time management, and communication skillsKnowledge of CX/SEM/SEO/advertising/social mediaTechnical experience or aptitude in working with SaaS platform configuration and troubleshootingExperience with online subscription / SaaS products is a mustEnergetic extroverted personality–you love working with customers and are customer obsessedEnthusiasm for troubleshooting issues; excited to learn and use new products/featuresAbility to quickly grasp and succinctly explain technological and business conceptsProven track record in managing enterprise customer relationships and delivering resultsAbility to stay calm and manage clients even under adverse conditionsStrong communication skills and technical aptitudeDiligence and organization in follow-up processes – document all calls/customer interactions in CRM
Nice to haveExperience in Customer Experience / Reputation Management, Social Media CampaignsUp-sell and value-selling experience
Why You’ll Join Us:At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.