Merchandise Coordinator

Reporting to the CPU Sales & Distribution Manager, the Merchandise Coordinator will join our Parts Sales team on a full-time roster (see below for shift patterns) at our Guildford, WA location for a 6 month fixed term contract. This role involves delivering exceptional customer service, driving CAT merchandise sales, managing inventory and stock control activities, coordinating order fulfilment, and maintaining a professional retail environment that supports customer satisfaction and business growth.

Department Overview: Parts Distribution Centre (PDC)
Our 24/7 PDC holds 75K Cat® product lines, shipping 300K lines/month. We use the DEMATIC system for 18K+ small parts, and provide rack and yard storage, hose-building, parts inspection, pick-packing, and customer pickups with multiple WMS for accurate deliveries.

Roster Pattern - 8.5 hours per day (inc meal breaks)

3 x Mon to Fri

1 x Mon to Sat

1 x Tues to Fri

What You'll Do:

• Provide outstanding customer service and sales support, resolving enquiries and driving merchandise sales growth.
• Manage inventory accuracy, stock replenishment, product setup, and stocktake activities across key systems.
• Coordinate ordering, receiving, picking, packing, and delivery to meet customer requirements and timelines.
• Maintain attractive displays, pricing accuracy, promotions, and CAT Shop presentation standards.
• Build supplier relationships and implement process improvements to enhance efficiency and business performance.

Skills & Experience:

• Minimum 12 months' experience in customer service, sales, retail, or merchandising.
• Strong communication, customer engagement, and relationship-building skills.
• Advanced computer skills with experience using MS Office and business systems.
• Proven organisation, time management, and ability to work under pressure.
• Cash handling accuracy and strong attention to detail in stock management.

Our Benefits include, but are not limited to:

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
• Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles
• Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: 6137