Key Account Manager – Independent Pharmacy

Sydney CBD | Hybrid | Permanent – Full Time

At McPherson’s, we’re passionate about building trusted health and beauty brands that make a difference in people’s everyday lives. With a portfolio of market leading brands – Dr. LeWinn’s, Manicare, Lady, Jane, Fusion and Swisspers we have ambitious growth plans, and we’re looking for a Key Account Manager – Independent Pharmacy to lead one of our most critical retail channels and shape the future of our Independent Pharmacy.

As our Key Account Manager – Independent Pharmacy, you will translate brand and category strategies into Joint Business Plans (JBPs) that drive topline growth and profitability across Independent Pharmacy banners. Success looks like data‑led customer strategies, executional excellence at point of purchase (POP), and seamless cross‑functional collaboration.

What you’ll do

• Deliver sales targets and category‑leading growth for key Independent Pharmacy banner groups.
• Maximise gross‑to‑net through effective TPM usage, pricing and promotional levers; own commercial levers to protect margin and drive profitability.
• Negotiate trading terms aligned to gross‑to‑net targets and ROI expectations.
• Build robust, insight‑led JBPs underpinned by shopper data, market trends and category growth drivers; tailor narratives to Symbion & API banner groups, segmentation and value proposition.
• Forecast demand using market insights, sales trends and customer event calendars; partner closely with Supply and Planning to ensure availability.
• Orchestrate cross‑functional execution with Marketing, Supply, Field Sales and Finance; brief field teams with customer‑specific POP execution plans that cut through at shelf.
• Drive forecast accuracy using TPM, ERP and customer data; enable alignment via monthly demand planning and customer supply reviews
• Leverage TPM, CRM and sales analytics to track performance, forecast accurately and inform decision‑making; champion automation and reporting to elevate strategic value.
• Contribute to channel transformation focusing on digital reach, simplification and optimisation of commercial investments.

Where You’ll Work

You’ll be based in our modern Sydney CBD head office.

What you’ll bring

• Strategic & commercial acumen with a strong grasp of P&L drivers and market dynamics.
• Exceptional communication & relationship building with the ability to develop strong, collaborative partnerships across customers, wholesalers and internal stakeholders, fostering trust, alignment and shared success.
• Executional excellence and attention to detail at POP.
• Customer‑centric thinking to build long‑term value with banners and wholesalers.
• Analytical fluency: confident reading data, spotting trends and converting insight into action.
• Digital & technical proficiency across TPM, CRM and reporting platforms.
• Influencing & storytelling skills to align internal and external stakeholders.
• Agility & resilience: thrive in ambiguity, pivot quickly and protect the core while exploring new.

How we’ll measure success

• Gross Sales to Budget achievement and profitability in line with targets
• Trade Spend ROI vs target and JBP execution & compliance.
• Retailer engagement via T2T feedback and Advantage survey results.
• Forecast accuracy (volume & value). Tools & ways of working

Why Join Us? 

At McPherson’s, we’re passionate about delivering quality products and building strong partnerships. You’ll join a collaborative team, have the autonomy to make an impact, and work with some of Australia’s leading brands. We offer a supportive culture, opportunities to shape category growth, and exposure across national retail partners. 

Apply now

If you’re energised by commercial challenge, motivated by meaningful impact, and ready to help write our next chapter – we’d love to hear from you.

Apply Now!