Department Manager Menswear Sydney

Department Manager Menswear Inditex Australia Pty Ltd (Zara) Sydney, NSW

Full Time At ZARA, we love what we do. Teamwork, passion, curiosity, diversity, sustainability, creativity, humility, and customer satisfaction are our daily motivation.

As a Department Manager, you are responsible for driving departmental performance by managing daily operations, customer service, and team outcomes within your assigned department. You will ensure the effective functioning of both the shop floor and stockroom, aligning with store objectives, operational standards, and company policies. Key Duties and Responsibilities

/ Lead, motivate, and manage a team within the designated department to achieve sales, service, and operational objectives in line with store targets. / Oversee the delivery of a high standard of customer service, responding to customer enquiries and implementing service improvement actions where required. / Maintain up-to-date knowledge of products, promotions, and sales performance to identify opportunities and drive commercial outcomes.

/ Plan and manage staff rosters within the department to ensure effective coverage, efficiency, and compliance with company guidelines. / Manage the organisation and efficiency of stockrooms, ensuring compliance with company standards and health and safety requirements. / Oversee the receipt, preparation, and replenishment of stock to ensure product availability and efficient shop floor operations.

/ Ensure the effective management of sales processes, including exchanges and refunds, in accordance with company policies and procedures. / Manage and support visual merchandising within the department in line with company guidelines and brand standards. / Conduct regular team briefings to communicate priorities, sales targets, and operational updates.

/ Monitor department budgets (sales, hours, productivity, and expenses) and implement action plans to achieve business objectives. / Manage the training, coaching, and performance development of team members within the department. / Support talent identification, onboarding, and succession planning activities in collaboration with store management.

/ Ensure ongoing compliance with company policies, procedures, and health and safety requirements. / Maintain awareness of retail industry trends, product performance, and competitor activity. / Complete operational reporting and documentation to support store management decision-making.

/ Promote a safe, inclusive, and respectful workplace environment aligned with company values. Skills and Experience / Diploma-level qualification with at least two years of relevant work experience, or a minimum of three years’ relevant experience in retail or department management.

/ Proven experience leading, motivating, and developing teams in a fast-paced retail environment. / Strong communication, organisational, and problem-solving skills, with the ability to manage competing priorities. / Demonstrated experience in stock management, visual merchandising, and analysing sales performance to drive results.

/ Ability to plan, organise, and oversee day-to-day departmental operations in line with business objectives. / Commitment to delivering high standards of customer service, operational excellence, and compliance with company policies. / Availability to work full-time (38 hours per week) on a rotating roster, including weekends and public holidays.

Salary: AUD $75,000 – $85,000 per annum Applications open: 12th August 2026 Applications close: 10th September 2026

Due to the high volume of applications we receive, only shortlisted candidates will be contacted. We thank you for your interest in working with ZARA.