Office and Operations Manager

About us

Retaincon is the market leading retaining wall specialist. We deliver structurally sound, aesthetic and functional rock walls, bush rock, and excavation solutions to the Gold Coast, Northern NSW, Greater Brisbane & Sunshine Coast.

About the role

We are seeking a results-driven, proactive, collaborative, motivated, hands-on, efficient, and detail-oriented Office Manager with strong financial management skills, exceptional administrative capabilities, and excellent organizational skills ready for an immediate start.

We are also looking for a strong communicator for sales calls. If you can turn a hesitant potential client into a happy customer, we want you on our team.

As the position is home based, we are looking for someone who excels at clear communication, self-management, self-discipline, and accountability.

You will play a critical role in the administrative, operational, and financial aspects of the business as we grow and expand. We would love for you to grow with us. We are looking for someone who takes initiative, fixes inefficiencies, anticipates problems, and is constantly working on different ways to improve and streamline our processes and operations.

This full-time home based role offers a unique opportunity to contribute to the expansion of an established, rapidly growing, and dynamic business, in a supportive environment.

Key responsibilities

• Manage accounts payable, accounts receivable, and payroll using Xero

• Reconcile accounts and ensure all financial records are accurate and up to date

• Conduct follow-ups on invoices

• Oversee quotes management, from the initial preparation to the clients' approval

• Monitor progress payments and claims

• Budget materials, logistical and operational needs as required

• Update budgets and costings in our CRM software - AroFlo

• Order materials and book machinery as required

• Conduct sales calls, messages and follow ups

• Contribute to the resolution of customer complaints as required

• Lodge applications to certifiers to get council approvals as required

• Contribute to the development and implementation of safety processes and procedures

• Communicate with teams on sites and the company's management in a quick and efficient manner to ensure seamless day to day operations

About you

• Strong/advanced knowledge of Xero, specifically with accounts payable, accounts receivable, payroll, and accounts reconciliation

• Knowledge of AroFlo CRM software is preferred, but not compulsory

• Previous experience as an Office Manager in construction related environment

• Previous experience in fast paced and dynamic environment, ability to think on your feet

• Exceptional multitasking abilities

• Hunger for learning new skills

• Growth mindset

• Ability to take on new tasks, and welcome change

• Exceptional attention to details

• Exceptional communication skills
  

Please note: candidates must reside in Australia and have permanent work rights with no restrictions.

How to Apply:

To be considered for this role, please email your CV and Cover Letter to ••••@retaincon.com.au

Please note that only shortlisted candidates will be contacted.