Customer Success Manager

About us

We’re a fast-growing, values-led tech company transforming how businesses connect with their customers. Based in Melbourne, Podium combines innovative thinking with human-centred design to solve real-world problems in communication, payments, and customer experience.

Our team is made up of curious minds, sharp operators, and passionate collaborators. We back our people, invest in growth, and move fast—without the egos. If you're looking for impact, autonomy, and a chance to shape the future of local business, Podium is the place to do it.

The Role
As a Customer Success Manager/Onboarding Manager, you’ll be the go-to partner for a portfolio of SMB customers, helping them unlock the full value of Podium. You’ll drive adoption, retention, and growth through strategic guidance, scalable outreach, and a deep understanding of what success looks like for each business.

What You’ll Do

• Guide customers to set goals and track success with Podium

• Deliver strategic advice to drive product adoption and solve business problems

• Manage a high-volume portfolio with tech-touch engagement

• Provide proactive support to reduce churn and maximise value

• Advocate for customers internally to shape our product and service

What You Bring

• Experience in customer success, account management, or consultative sales

• Excellent communication and problem-solving skills

• Confidence influencing customer decisions and business outcomes

• Background in SaaS or tech-enabled businesses is a bonus

• Experience with SMBs in retail, auto, healthcare or home services is a plus

You’re Someone Who…

• Takes ownership and is outcome-driven

• Thrives in fast-paced, high-volume environments

• Builds trust quickly and positions yourself as a business partner

• Has a positive, solutions-first mindset

• Loves to learn, adapt, and improve every day

Perks & Benefits

• Real growth opportunities in a fast-scaling team

• Uncapped commissions + equity options – be rewarded like an owner

• $650 monthly Benefits & Wellbeing allowance

• New office in Queen & Collins with bike storage, showers

• Catered lunches, great swag, and all the snacks you need

Why Podium?
We’re a high-growth team on a mission to give local businesses the tools to thrive. Join us and be part of something that actually makes a difference.

Podium is proud to be an equal opportunity employer. We celebrate individuality and champion inclusivity in everything we do.