Family Support Worker

About Us

At Relationships Australia Queensland (RAQ), we are proud to be Queensland’s leading provider of relationship and family wellbeing services. Our purpose is to provide individuals and families with the tools and support they need to build happier, healthier lives. Through education, counselling, and community programs, we help people develop the skills and resilience to navigate life’s challenges.

Our work promotes care and safety, embracing diversity to foster strong and connected communities. We are committed to expanding our expertise and leading conversations about relationships, mental health, and social connection.

By joining Relationships Australia Queensland, you can be part of a dedicated team making a positive impact on the lives of individuals and communities.

About the role

We are seeking a committed and compassionate Family Support Worker to deliver early-intervention support to parents, caregivers, children, and the wider community in a part-time capacity in our Townsville venue. In this rewarding role, you will nurture the development and wellbeing of families through group programs, education sessions, brief counselling, and referral pathways.

You will play a key part in strengthening parenting capacity, enhancing child safety, and empowering families to thrive — with some outreach work required depending on region and program needs.

Additionally, you will:

• Develop and deliver group programs and education sessions using evidence-based frameworks in child development, adult learning, and community capacity building.
• Provide brief intervention counselling to parents, carers, children, and families using appropriate therapeutic approaches.
• Use your knowledge of child protection issues to deliver effective early-intervention strategies that promote safety and wellbeing.
• Build strong partnerships with government and community agencies to enhance support networks for families.
• Conduct client intake, assessment, risk screening, and referrals to ensure clients are linked to the right services.
• Meet program targets for caseload and client sessions.
• Maintain confidentiality and uphold duty-of-care requirements, including responding to risks related to family violence, child safety, and wellbeing.
• Keep accurate client files, case notes, and records in line with organisational policy.

About you

You are a skilled and empathetic practitioner who is passionate about strengthening families and supporting children to feel safe, heard, and connected. You communicate with warmth and professionalism, work collaboratively, and bring a proactive, solutions-focused approach to your practice. You thrive in a client-centred environment and are committed to prevention, early intervention, and community capacity building.

Additionally, you have:

• Tertiary qualifications in social or behavioural sciences, or relevant experience.
• Experience working therapeutically with children, parents, and families in areas related to child development, abuse and neglect.
• Experience supporting clients from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities, people living with disability, and people of diverse genders and identities.
• Strong knowledge of child protection legislation and frameworks.
• Understanding of child and adult education models and community development principles.

We Can Offer You

• Work-Life Balance - Enjoy a flexible, supportive culture that empowers you to thrive at work and at home.  
• Boost Your Take-Home Pay - Access salary packaging options of up to $15,900 per year, significantly increasing your net income.  
• Extra Time Off - Recharge with 3 additional paid leave days over the Christmas period, on top of your standard annual leave.  
• Annual Leave Loading - Receive extra pay when you take annual leave-because your downtime matters.  
• Study Leave - Pursuing further qualifications? We offer up to 2 weeks of paid study leave each year to support your professional growth.  
• Generous Parental Leave - Take the time you need to focus on your family with our paid parental leave program.  
• Wellbeing Support - Benefit from medical insurance discounts and free access to our Employee Assistance Program through Telus Health.  

Annual salary on offer starts from $91,000 plus superannuation (pro rata for part-time) to be negotiated depending upon qualifications and experience.

Join us and experience a workplace where your wellbeing, growth, and success are our top priorities. 
 

How to Apply

To apply, send us your resume and a brief cover letter, outlining your experience. 

We are committed to a culturally safe and respectful workplace, where inclusion is embedded in how we work and support our people. We warmly encourage applications from First Nations peoples and recognise the value of lived experience in delivering meaningful outcomes for the communities we serve.

Applications can be submitted by clicking Apply Now!  

Applications close Friday 11 September 2026