Field Service Administrator

Access Service Australia requires a Field Service Administrator for our Queensland Branch.

The Permanent Fulltime position currently available is an opportunity to grow with us. To be successful in this role you will need aptitude and integrity, a high regard for customer service, reliable, and be willing to work as part of an active and energetic team. 

Duties include:

• Coordinate and schedule work and jobs for the Field Service Technicians

• Liaise daily with customers and technicians ensuring effective communication

• Administration duties including answering incoming phone calls and emails, data entry, managing the service database and other related databases

• Receive, sort, and distribute incoming deliveries and manage outbound freight dispatch

• Provide administrative support to the team as required

• Ensure all paperwork is completed correctly before submitting to Head Office, liaise with Head Office for any queries, and keep to the relevant deadlines

• Some parts ordering and stock control for Field Service Technicians

• Understand constraints and use problem solving skills to ensure a high level of customer service is delivered

Requirements:

• In person availability to work Monday to Friday in Acacia Ridge

• Experience in a similar role (highly desirable)

• Customer service orientation

• Good computer skills with experience in Microsoft Office (Outlook, Excel, Word)

• Excellent communication skills - both verbal and written

• High attention to detail

• Proactive approach for effective problem-solving

• Ability to work independently and as part of a team

• Current Drivers' Licence 

What we can offer:

• Immediate start

• Uniform provided

• Welcoming and friendly team environment

• On-site parking

To apply, please submit your resume and a cover letter outlining your relevant experience and why you believe you would be perfect for this office based position.

Please note only short-listed candidates will be contacted and interviews may commence prior to closing date.

Currently we are not accepting applications from recruitment agencies for this role.