IT Service Desk Officer

• Full-time | Temporary Contract – 6 months
• Level 4 | Salary: $84,445 - $90,798, plus superannuation
• A 9-day fortnight work pattern applies to this role.
• Vacancy 098/2026

The opportunity

We are in the market for two experienced Service Desk Officers. The roles are for 6 months but with possible extensions available.  

Our ICT team at the City manage devices and workstations, network infrastructure, integrations and  provide support for a myriad of staff queries and requests for IT support. We need two experienced and approachable IT Service Desk officers to support our current business as usual and project work. Experience in ticket triage and update is critical, as is your friendly and approachable manner. In this role you are not just administrating incidents, you are juggling competing priorities, different technologies and supporting differing business units with very different support needs. You will join an established team, who are currently also delivering project work.

To be successful in this role, you will need:

• 2 years’ experience in a similar role
• A current unrestricted C class National driver’s licence
• A good understanding of how Service Desk fits with overall IT service management support across an organisation
• Good troubleshooting skills and the ability to ask the right questions
• A breadth of knowledge and technical skill across different IT and communication devices and an interest in new technologies
• A can-do customer focused attitude and a genuine wish to support our staff with their IT requirements
• Ability to learn quickly about local government services and the specific tools we use
• A background in triaging, completing and documenting service tickets
• Knowledge of the basics of cybersecurity

For more information about the role please refer to the position description.

How to apply

Sound exactly like the sort of role for you? Great! To apply please visit our Careers page at www.mandurah.wa.gov.au. Further information can be obtained by calling Sam Cook, Coordinator Information and Communication Technology on (08) •••• •774 or ••••@mandurah.wa.gov.au.

Closing date

Applications for this position are open until a suitable pool of candidates is received. This means the vacancy may close without notice. If you are interested in this position, we highly recommend you apply as soon as possible.

Our commitment

We are committed to creating a diverse and inclusive workforce. All qualified applicants will receive consideration for employment regardless of their background, identity, experience, ability or thinking style. If you need assistance during the application process for accessibility reasons this is available upon request.

We are committed to creating and maintaining a child safe organisation where protecting children and preventing harm is embedded in the everyday thinking and practice of all employees and volunteers.

Additional information

• All applications will be assessed in accordance with merit-based principles. Where an applicant does not fully meet the requirements outlined in the attached position description, including essential qualifications and license, the role may be reclassified, and an alternative remuneration package may be offered, subject to organizational needs in line with the City of Mandurah Industrial Agreement.
• As part of our recruitment process, you will be required to complete a drug and alcohol test.
• This recruitment process may also be used to identify candidates for similar permanent or fixed-term opportunities that arise within the City over the next 12 months — offering you the chance to be considered for future roles that align with your skills and aspirations. Applicants must have the right to work in Australia.
• To support transparency and integrity, all employees of the City of Mandurah are required to declare any secondary employment to help us manage potential conflicts of interest appropriately.
• To read more about Working at the City of Mandurah please visit our Careers and Employment page.

Casey Mihovilovich
Chief Executive Officer