Operations Support Coordinator

About TOT Transport

At TOT Transport, we’re more than just a logistics company. Since opening in 2006, we provide reliable Transport and Logistics solutions with a strong focus on safety and customer satisfaction. We’re a collaborative group of people who share TOT Transport’s core values - Care, Quality, One Team, Best Outcome, and Service Excellence. These values drive everything we do, from our dedicated team members to the innovative solutions we offer our clients.

About the role

TOT Transport is seeking a motivated Operations Support Coordinator to join our friendly and supportive team. This full-time role operates Friday to Tuesday, 1:00 pm – 10:00 pm with hybrid working benefits.

Reporting to the Division Manager, the Operations Support Coordinator provides vital support across scheduling, allocations, compliance, administration and customer service. You’ll play a key role in ensuring operations run smoothly, drivers are supported, and our customers receive the service excellence TOT is known for.

Responsibilities include but not limited to;

• Route and allocate customer deliveries into driver delivery runs for next day delivery

• Review and reconcile daily driver run sheets

• Complete daily allocation reporting and general administration duties

• Prepare and communicate daily reporting to the operations team and wider business as per reporting schedule

• Assist with driver management and claims process

• Liaise with all stakeholders, maintaining relationships including with customer management, drivers, employees, and customer’s clients

• Resolve arising operational issues, customer allocations and/or conflicts

• Adhoc admin support for the business and team

The successful applicant will be a person who possesses the following attributes;

• Previous Transport industry experience

• Experience in allocations and routing

• Experience with TMS and CRM databases

• The ability to work autonomously and as part of a team

• Proficient with Microsoft Excel and databases

• Highly organised with strong attention to detail.

• Demonstrate excellent written and verbal communication skills

• Ability to multi-task and work under pressure

• Commitment to service excellence

• Proactive approach and positive attitude

• High focus on Safety and a strong understanding of COR and WHS policies and procedure

• Current and valid Full NSW Drivers Licence with own reliable transport

Benefits;

• Every Wednesday and Thursday off

• Hybrid Opportunity

• Career progression opportunities

• Supportive and friendly environment

• Team Building Events

• Competitive Salary + Annual bonus incentives

To apply please submit your CV and a cover letter.

Please note: Only shortlisted candidates will be contacted