Service Coordinator

Location: South-West Sydney
Employment Type: Full-time
Industry: HVAC / Facilities Maintenance

About the Role

Reporting directly to the service operations manager, the Service Coordinator is responsible for scheduling service activities, managing job costs and supporting the field operations team. This role requires a confident communicator with exceptional organisational skills and the ability to run service administration efficiently and accurately.

Ideal for someone with a strong background in HVAC, trades or service-based environments, who enjoys being the central point of coordination.

Why you’ll love this role

• Based in South-West Sydney with parking onsite

• Stable and growing essential-services company

• Supportive leadership and a friendly operations team

• Opportunity to expand your skills within a specialist HVAC service organisation

• Professional, safety-focused and people-focused culture

What you’ll be doing

• Set up, plan and coordinate service jobs and maintenance contracts

• Schedule site access, parking and technician requirements

• Manage job costs and ensure alignment with budgets

• Maintain strong communication with customers, suppliers and internal teams

• Produce job reports, certificates and required documentation

• Processing sales orders, counter sales, invoices and job variations in SimPRO

• Identify service opportunities and pass leads to the sales team

The above list is not exhaustive and the role may change to meet the overall objectives of the company

What we’re looking for

Experience & Knowledge

• Minimum 5 years' experience in a service coordination, administration, operations or similar role

• SimPRO or similar experience is essential

• Experience supporting a field-service, trades or maintenance team

• Understanding of HVAC systems and mechanical aptitude is an advantage but not required

Skills & Competencies

• Strong customer service approach with clear, confident communication

• Excellent attention to detail and accuracy in documentation

• Highly organised, able to manage competing priorities and deadlines

• Strong commercial awareness and experience working within budgets

• Ability to work effectively with technicians, management and clients

• Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint)

Personal Attributes

• Professional, reliable and proactive

• Strong time-management and problem-solving ability

• Able to work independently while supporting a collaborative team

• Positive approach to change and continuous improvement

• Valid driver’s licence

• Live by the company’s cultural values: Respect, Accountability, Genuine, Communication, Excellence and Teamwork

About Us

Clean Air Technologies (Aust) Pty Ltd is a respected provider of air quality, ventilation and HVAC service solutions. Based in South-West Sydney, we support commercial, industrial and government clients with highly specialised service delivery and a strong focus on safety, compliance and customer experience. We are seeking an experienced Service Coordinator to join our team.

How to Apply

If you’re looking for an opportunity to work in the HVAC hygiene industry, enjoy a supportive team environment, and want a role with plenty of variety, then we want you on our team.

We are hiring NOW — so if you have a minimum of 5 years’ service administration experience, strong SimPRO skills, and a commitment to excellent customer service, we’d love to hear from you.

Apply via SEEK today with your resume and a brief cover letter.