Workforce Planner - Rostering

Workforce Planner – Rostering | National Networks Plus (NNP)

Location: Geebung QLD | Full-Time in the Office | Monday to Friday 

Our business is growing! Are you a master of logistics with a passion for connecting people to meaningful work? National Networks Plus (NNP), a trusted not-for-profit staffing agency in aged care, Home Care, and Community services, is looking for a Workforce Planner – Rostering to join our dynamic scheduling team.

If you're someone who communicates clearly and loves a fast-paced environment where every shift filled matters — we want to hear from you.

About the Role

As a Workforce Planner – Rostering, you will be the frontline contact for clients and staff, ensuring shifts are filled efficiently and effectively.

You'll play a key role in supporting NNP’s service delivery by creating well-coordinated rosters, responding to urgent client needs, and providing a positive experience for both clients and staff.

This role suits someone who thrives on problem-solving and enjoys building meaningful relationships with both clients and team members.

Key Responsibilities

• Act as the main point of contact for client roster and staffing requests.
• Coordinate rosters for Community (Disability & Youth), Aged Care, and Home Care services using best practice staffing strategies.
• Respond swiftly to last-minute changes, cancellations, and emergency staffing needs.
• Liaise with staff and clients via phone, email, and SMS to ensure clear, timely communication.
• Maintain a professional and courteous approach in all interactions to build strong, ongoing relationships.
• Collaborate with internal teams to ensure alignment of recruitment and rostering priorities.
• Complete handovers, maintain accurate documentation, and escalate any concerns as required.
• Support general office operations and assist with phones, emails, and administrative tasks as needed.
• Contribute to WHS compliance and continuous improvement of rostering processes.
• Take a proactive approach to staff engagement by offering shift opportunities respectfully and equitably.

What You Bring to the Role

• Strong interpersonal and communication skills — phone and written.
• High attention to detail and the ability to multitask under time pressure.
• A client-first mindset and passion for delivering great service.
• Organised, solution-focused, and reliable in managing competing priorities.
• Tech-savvy, comfortable using scheduling systems, emails, and SharePoint.
• Ability to remain calm and proactive in a fast-paced, ever-changing environment.

Desirable Qualifications & Experience

• Experience working in administration
• Previous experience in rostering, scheduling, or workforce coordination a benefit but not essential

What NNP Offers You

• Not-for-Profit salary packaging – take home more with tax-free benefits!
  (We’re proud to be the only agency of our kind in Australia offering this.)
• Monday to Friday hours – enjoy your weekends!
• Free On-site parking
• Allocated Day Off (ADO) each month
• Day off on your birthday
• Friendly, supportive, close-knit team culture
• Ongoing training and development in a meaningful sector

 Apply Now!  or email ***********@nnplus.com.au