Customer Care Executive/ Brand Community Specialist

Job Description

We are a growing e-commerce brand specializing in the adult products and sexual wellness industry. We are looking for a Customer Care Executive & Marketing Specialist to join our team. This is a hybrid role that goes beyond traditional customer support. You will focus on building genuine, long-term relationships with our community through online chat and social media platforms. Your main goals will be to drive customer loyalty, manage our product sampling programs, and gather customer reviews to support our marketing campaigns.

Key Responsibilities

• Engage with customers actively via online chat channels and social media platforms (such as Instagram, Facebook, and WhatsApp) to handle inquiries and build rapport.

• Connect with customers on social media to build a friendly, supportive online community and enhance brand loyalty.

• Maintain continuous and highly active online chat with customers.

• Discuss sexual wellness and intimate topics openly, professionally, and non-judgmentally with our customers.

• Proactively follow up with customers to collect product reviews, feedback, and user-generated content.

• Coordinate product sampling programs, including sample distribution, candidate selection, and post-trial feedback tracking.

• Interact with potential customers who currently use competitor products, introducing our brand and converting them into loyal customers.

• Prepare regular statistical reports on customer interaction volumes, review collection rates, and sampling campaign results for marketing team review.

Requirements

• Diploma or Bachelor’s degree in Marketing, Communications, Business, or a related discipline.

• 1–2 years of experience in marketing, social media management, or customer relations.

• Fresh graduates with a strong social media sense are also welcome to apply.

• Excellent written communication skills in English.

• Good numerical sense and proficiency in MS Excel / Google Sheets for basic data tracking and reporting.

• Self-motivated with the ability to work independently in a fast-paced environment.

• Comfortable with high-volume online chatting and active, continuous texting throughout the shift.

Working Hours & Arrangement

• Working hours: 2:00 PM to 11:00 PM (with 1 hour dinner break).

• Work days: Sunday to Thursday (Off on Friday and Saturday).

We offer competitive salary and benefits packages, including

• Year-end performance bonus

• Medical insurance

• Staff purchase discount

Interested parties please apply with your CV including your address, the primary school you graduated from and expected annual package.