Guest Services Agent

Company Description

Nestled right opposite the scenic Albert Park Lake with stunning views of Melbourne’s skyline, Pullman & Mercure Melbourne Albert Park offers an unparalleled environment for both leisure and business travellers. Our dual-branded hotel features 378 stylish rooms, a vibrant restaurant and bar, plus top-tier wellness amenities including a pool and a gym. We also host one of the largest conference centres in Melbourne, with 32 versatile event spaces that create the perfect setting for meetings, celebrations, and everything in between. Ready to be part of something exceptional? Come make an impact with us!

Pullman & Mercure Melbourne Albert Park is part of the Accor group. Accor is Australia’s largest hotel network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Together, We Champion Progress...
Progress is at the heart of what you do! By joining Accor & Pullman Melbourne Albert Park, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. #WorkYourWay
Do what you love, care for the world, dare to challenge the status quo! #BeLimitless

Job Description

We are looking for enthusiastic, proactive and friendly customer service extraordinaire to join our team as a Guest Services Agent. This role is available in both Part-Time or Full-Time positions. 

Key responsibilities include:

• Maintaining a proactive approach to complaint handling and be confident in resolving issues.
• Actively upselling and promoting special promotions or facilities available within the hotel.
• Managing administrative and data entry for guest relations.
• Preparing resources for Group Arrivals and VIP Member Arrivals
• Guest Communications (including internal and external phone calls)
• Guest Services (not limited to checking in and checking out our guests)

Qualifications

About you!

To be successful in this role, you will have:

• A passion for providing a positive guest experience with a desire to create memorable experiences.
• Previous experience using Opera is desirable.  
• Strong attention to detail, ensuring procedures are followed.
• Confidence in making credit card and cash transactions.
• Excellent communication and interpersonal skills.
• The ability to work in a fast-paced environment.
• The flexibility to work a rotating roster.

Additional Information

Benefits and Perks

• Enjoy exclusive Accor discounts and global benefits, including but not limited to accommodation and food & beverage discounts for you, your family and friends.
• Access to Accor Partner Benefits such as Europcar.
• Discounted onsite car park available.
• Access to confidential Employee Assistance Program.
• Inclusive and diverse environment.
• A friendly and supportive work environment.
• Excellent opportunity to further grow and develop your career with an industry leader
• Reward and recognition programs, including Annual Service Recognition and Accor Tenure Milestone recognition
• Mentoring and career development along-side experienced and dedicated professionals.

Apply today to start a conversation and see where your Accor career can take you!

We are unable to provide sponsorship for this role, so Australian working rights are required.