Scheduling & Workforce Coordinator

We're looking for a highly organised and proactive Scheduling & Workforce Coordinator to join our growing Operations team.

This role is at the heart of our service delivery. You'll be responsible for coordinating clinician schedules across our aged care division, ensuring contracted services are covered, managing leave and backfill requirements, and helping deliver an exceptional experience for both our clients and clinicians.

You'll work closely with our General Manager Operations, clinical teams and workforce partners to ensure the right people are in the right place at the right time.

This is an ideal opportunity for someone who thrives in a fast-paced environment, enjoys solving problems, loves creating order from complexity, and takes pride in delivering outstanding customer service.

• Coordinate clinician scheduling and rostering across our aged care services

• Manage workforce coverage to ensure contracted service hours are delivered

• Coordinate planned and unplanned leave, including arranging backfill and replacement clinicians

• Monitor workforce utilisation and identify opportunities to improve efficiency

• Respond to scheduling requests and changes in a timely and professional manner

• Build positive relationships with clinicians, clients and internal stakeholders

• Prepare workforce, scheduling and utilisation reports

• Identify workforce risks, service gaps and scheduling issues before they impact service delivery

• Contribute to ongoing process and system improvements

• Accurate and efficient rosters

• Strong workforce coverage across contracted services

• Positive experiences for both clinicians and clients

• Proactive management of leave and workforce changes

• Reliable operational reporting and data accuracy

• Continuous improvement of scheduling processes and systems

You'll be someone who enjoys coordinating moving parts, communicating with people and finding solutions when challenges arise.

To be successful in this role, you'll ideally have:

• Experience in scheduling, rostering or workforce coordination

• Strong organisational and time management skills

• Exceptional attention to detail

• The ability to manage competing priorities in a dynamic environment

• Strong communication and relationship-building skills

• Experience using workforce management systems (Deputy experience highly regarded)

• Confidence using Microsoft Office and business systems

• Experience within healthcare, aged care, disability or community services will be highly regarded

At Guide Healthcare, we're not your typical healthcare provider.

We're a clinician-led organisation that genuinely cares about the people we support and the people who work with us. We believe great healthcare starts with great people, and we're committed to creating a workplace where our team feels supported, connected and empowered to do their best work.

As part of our growing Operations team, you'll have the opportunity to make a genuine impact on service delivery, workforce experience and business performance while working alongside a passionate and supportive team.