Internal Sales Manager (2 positions available)

Who are we?
At Big Post, our purpose is to provide our customers with smart, simple, and competitive transport solutions. We have developed our own state of the art technology platform and freight collection network, ensuring effective transport and delivery of goods to the buyer.

We specialise in providing a variety of freight delivery services to Australian SMEs by partnering with Australia's best freight transport carriers to provide a complete and competitive road transport network.

Since 2011, our dynamic sales team has facilitated exceptional business growth. Combined with our reputation for high quality customer service and competitive rates, we are an obvious choice for SMEs seeking an advantage with their freight distribution services.

We currently have TWO Internal Sales Manager positions available — one based in Mulgrave (Head Office) and one based in South Melbourne. Please indicate your preferred location in your application.

About the Role
We are seeking experienced and driven Internal Sales Managers to lead the day-to-day operations of our outbound sales teams. This is a fully dedicated leadership role, accountable for the team's collective sales target, coaching, performance management and culture. You'll work closely with the Head of Sales on strategy, targets and broader business initiatives.

Your Mission

• Lead, coach and develop a team of outbound phone sales representatives and a Team Leader to maximise performance and results

• Establish and maintain structured coaching, sales conversation frameworks and performance management processes

• Monitor performance against the team's collective sales target, analyse trends and report results to the Head of Sales

• Recruit, onboard and induct new team members to ensure the team is resourced and prepared for success

• Build and maintain a positive, engaging and high-performing team culture

• Collaborate closely with Customer Service, Administration and other departments to support integrated business operations

• Ensure consistent application of sales processes, coaching frameworks and reporting standards across all Big Post locations

• Support the development of the Team Leader as part of the succession pipeline into future leadership roles

About You

• Experience leading, coaching or supervising a sales team, ideally outbound phone sales

• Alternatively, a strong track record as a senior sales representative looking to step into leadership

• Demonstrated success in achieving or exceeding sales targets

• Excellent communication, influencing and negotiation abilities

• Strong organisational skills with the ability to manage competing priorities

• Experience working with CRM systems, including pipeline management and forecasting (Zoho CRM experience highly regarded)

• Intermediate to advanced Microsoft Office skills

• Resilience, adaptability and a proactive leadership style

• Able to start at 7:30am to align with the team's start time

What's On Offer

• Competitive salary + incentives based on team performance

• Autonomy and influence to shape team culture and strategy

• Career progression opportunities within a growing national business

• Supportive and collaborative leadership team

• Ongoing training and professional development

• Join a fun, friendly and successful business that prides itself on a positive and inclusive workplace culture

• Work in a down-to-earth, non-corporate business environment

How to Apply
Apply NOW with a cover letter addressed to Trent Quirk – Head of Sales. Please indicate your preferred location (Mulgrave or South Melbourne) in your application. We're excited to hear how you can contribute to our team!