Team Leader - Community Hub

Make a real difference

Be part of one of Victoria’s leading not-for-profits and help create meaningful change in the community every day.

Location

Northern Community Hub – Glenroy

Work type

Part Time - Ongoing

Salary

SCHADS 6 $58.37 to $60.95 per hour + Superannuation + NFP Salary Packaging

Working model

On Site

The Team Leader - HomeConnect oversees a team of case managers and multidisciplinary staff committed to preventing homelessness in the private rental and community housing sectors through a focus on prevention and early intervention.

In this role, the Team Leader - HomeConnect is responsible for offering guidance and supervision to a team consisting of key workers, specialised housing staff, a Financial Counsellor, and an Educational and Employment Worker. This involves providing support for professional development, practice improvement, financial management, data collection, reflective practice, and other positive contributions to the program. The position also entails reporting responsibilities, including monitoring brokerage requests and funds, along with data collection and report writing.

Close collaboration with the Team Leader - Key Workers ensures that clients receive comprehensive, client-centred support to reach their goals. Together with Key Workers, clients can access brokerage services to accomplish the objectives identified during their involvement with the HomeConnect program.

Directly reporting to the Manager - HomeConnect, the Team Leader - HomeConnect works in tandem with the Team Leader - Key Workers to ensure the program delivers optimal services to clients while adhering to its funding and service agreements.

Want the full details? View the Position Description here

You are an experienced and supportive people leader with a strong understanding of the housing, homelessness or broader community services sector. You are confident supervising multidisciplinary teams and supporting staff working with clients who may have complex needs.

You bring a collaborative leadership style, strong communication skills and the ability to build effective relationships across teams, programs and external agencies. You are comfortable balancing people leadership with operational responsibilities such as caseload oversight, brokerage management, reporting and continuous improvement.

Most importantly, you are committed to delivering respectful, rights-based and client-centred services that create meaningful and sustainable outcomes for people experiencing or at risk of homelessness.

• Tertiary qualification in human services, social work or another relevant discipline.
• Demonstrated knowledge and understanding of the housing and homelessness sector, including relevant policy and service contexts.
• Demonstrated experience leading, supervising and supporting staff, particularly those providing case management to clients with complex needs.
• Strong understanding of best-practice, strengths-based and solutions-focused case management.
• Proven ability to collaborate effectively across multidisciplinary teams, programs and external agencies to achieve positive client outcomes.
• Strong leadership capabilities, including communication, initiative, creativity, problem-solving and analytical skills.
• Ability to oversee program administration, including brokerage expenditure, caseloads, referrals, data collection and reporting.
• Knowledge of relevant statutory, organisational and workplace requirements.
• Current full Victorian Driver’s Licence.

• Salary packaging, sometimes called salary sacrificing is a huge attraction here! It is a popular way of providing employees in the community sector with tax benefits over and above their salary. It means the real value of a salary package can be significantly higher than the nominal value.
• Career Development opportunities
• Employee Assistance Program
• We offer a place where you know you are contributing to a firm committed to helping others. We are passionate about #SocialJustice.

• Take specific steps to ensure that all staff, volunteers and clients feel valued and are treated with dignity and respect.
• Celebrate people’s diverse physical and cognitive abilities, mental or cognitive health status, cultural background and ethnicity, gender identity, sex characteristic, sexual orientation, age, faith or non-faith.
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