Education and Training Manager

About the role

As our Education & Training Manager, you will develop, deliver and continuously improve learning and development programs across Le Creuset Australia & New Zealand. You'll be responsible for training Retail Store Managers, Assistant Managers, Part-Time and Casual team members, Head Office employees, and Third-Party Retail Partners on Le Creuset brand & products, selling skills, customer service excellence, cooking demonstrations, company systems and SOP.

Be our Brand ambassador for Learning & Development, empowering our teams and partners with the knowledge, skills and confidence to succeed. Combining product expertise, sales capability, leadership development and brand education, you'll foster a culture of continuous learning while supporting business performance and delivering exceptional customer experiences.

*This is a part-time role working 3 days per week*

*Regular domestic and international travel required*

Key responsibilities

• Develop and execute the annual ANZ Learning & Development strategy, creating learning pathways and capability-building programs for Retail, Head Office, and Third-Party Retail Partner teams.

• Design, develop, maintain, and continuously improve training materials, including facilitator guides, manuals, eLearning content, videos, user guides, and certification programs.

• Deliver comprehensive product knowledge training across all product categories, ensuring employees understand product features, materials, manufacturing processes, customer benefits, and brand positioning.

• Lead product launch education programs, including the development and delivery of training to support new product introductions and seasonal campaigns.

• Deliver retail sales and customer experience training focused on selling skills, customer engagement, clienteling, conversion improvement, average transaction value, and service excellence.

• Coach Retail Managers and leaders in team management, performance improvement, leadership capability, and effective onboarding of new employees.

• Develop practical cooking demonstration and brand experience training, equipping teams to confidently conduct in-store demonstrations, events, and customer experiences while ensuring food safety compliance.

• Provide training solutions for key business systems, including Cegid POS, Power BI, IWS Workforce Management, ADP, ServiceNow, Microsoft Office, and other business applications.

• Coordinate and facilitate Head Office induction programs, ensuring employees understand company culture, values, policies, systems, and processes while supporting ongoing professional development initiatives.

• Design and deliver tailored education programs for department stores, independent retailers, and distribution partners across Australia and New Zealand, including in-person training, product launches, and seasonal learning initiatives.

• Manage training administration and reporting, including training records, competency assessments, certifications, participation tracking, training calendars, logistics, ROI reporting, and continuous improvement of learning outcomes while fostering a culture of ongoing learning and development across the business.

About you

• Experience in retail training, learning & development, or education.

• Experience delivering both classroom and hands-on training.

• Experience training on retail systems and operational processes.

• Premium retail exposure within, cookware, homewares, luxury goods, hospitality or consumer brands.

• Understanding of adult learning principles and training best practice.

• Degree or certification in training, L&D, HR, Business, Management, Education or related discipline.

• Exceptional presentation, communication and facilitation skills.

• Ability to engage and influence all audiences with energy, enthusiasm and professionalism.

• Strong computer literacy including Microsoft Office suite.

• Experience with Learning Management Systems and digital training tools.

• Passion for food, cooking and the Le Creuset brand.

• Commercially minded with strong retail acumen.

• Strong planning, organisation and project management skills.

• Ability to simplify complex concepts and systems into practical learning experiences.

• Self-motivated and able to work independently.