Client Services Administrator

👋 Who we are

Atomic Business Advisers is a care-led business advisory and accounting firm based in Earlwood, with a legacy that stretches back to 1962.
We are built on long-term relationships, straight talk, and doing things properly. Many of our client relationships span decades and generations. We also lean hard into technology and automation to lift quality, reduce admin noise, and free the team up for higher-value advisory work.

Our values show up in the day-to-day: Foundation | Strategy | Growth | Straight Talk | Legacy | Technology (with Care over the top of everything).

💼 The role

Client Services Administrator

Based in Earlwood, Sydney Inner West

Full-time | office-based position

You will be part of an administration team of 7, supporting a team of 17 accountants.

You are the first point of contact for clients and a key part of keeping the office running smoothly. You will own the admin engine room: reception, coordination, follow-ups, and the small details that make a professional firm feel calm, organised, and reliable.

🗂️ Your responsibilities will include:

• Providing day-to-day administrative support to accountants and managers

• Contacting government agencies, including ATO & ASIC

• Preparing and lodging Australian Securities and Investments Commission forms

• Assisting with company, trust and other entity establishments

• Maintaining accurate client records and practice management systems

• Preparing correspondence, documents and electronic signing packs

• Monitoring deadlines and following up outstanding actions

• Assisting with general reception and office administration as required

🎯 This role will suit you if you:

• Are highly organised and comfortable managing competing priorities

• Communicate clearly and professionally by telephone and email

• Have strong attention to detail and take pride in accurate work

• Enjoy working as part of a collaborative team

• Are confident learning new systems and improving processes

• Value consistency, reliability and high professional standards

• Are interested in technology, automation and artificial intelligence

📌 What we look for

• A minimum of two years’ experience in an Australian accounting practice or a similar professional services environment

• Experience dealing with the ATO & ASIC

• Experience with company, trust or other entity establishments is highly regarded

• Strong written and verbal communication skills

• Good working knowledge of Microsoft Office and cloud-based systems

• Permanent working rights in Australia

🧠 Skills and Behaviours

• Client service: you communicate respectfully and make it easy for clients to work with us

• Organisation: you manage deadlines, follow-ups and competing tasks effectively

• Accuracy: you check your work and maintain clean, complete records

• Initiative: you take ownership and follow matters through to completion

• Teamwork: you communicate well across our local and offshore teams

• Technology: you are comfortable learning systems and using technology to work efficiently. We are a technology-focused firm, and you will use a range of cloud-based platforms daily, including Xero, Xero Practice Manager (XPM), ATO SmartDocs, FYI Docs, BGL CAS 360, Simple Fund 360, FuseDocs and FuseSign.

• Care: you understand that every administrative task contributes to the broader client relationship

🎁 What you get

• A stable firm with more than 60 years of history

• A supportive and experienced administration team

• Exposure to a broad range of accounting practice administration

• Practical exposure to technology, automation and artificial intelligence

• Clear systems, established procedures and support from experienced team members

• Autonomy and trust, with high standards and clear expectations

📩 How to apply

Please send:

• Your resume

• A cover letter explaining why Atomic caught your attention and how your experience is relevant to this role

Applicants must have permanent working rights in Australia.

We are looking for a cover letter that explains why you would be a strong fit for this role. Generic cover letters will not be considered.