Service Manager

About us

Your Story Community Supports is committed to delivering high-quality, person-centred services to individuals across the aged and disability support sectors. We believe every person deserves dignity, respect and the opportunity to live a fulfilling life within their community. Our mission is to empower individuals by providing tailored support that recognises their unique needs, strengths and aspirations. We work collaboratively with clients, families, carers and the broader community to create meaningful outcomes and foster a culture of inclusion and choice.

About the role

We are seeking an experienced and compassionate Service Manager to join our team at Your Story Community Supports in Campbelltown, NSW. This is a full-time position with strategic importance to our organisation's ability to deliver exceptional services to our clients in the aged and disability support sectors.

As Service Manager, you will oversee the day-to-day operations of our services, ensuring compliance with regulatory requirements whilst maintaining our commitment to person-centred care. You will lead and manage a dedicated team, driving continuous improvement and fostering a positive workplace culture that values the wellbeing of both our clients and staff. This role is pivotal in translating our organisational vision into practical service delivery that makes a real difference in people's lives.

Key responsibilities

• Lead, manage and supervise a team of support workers and administrative staff, including recruitment, training, performance management and professional development

• Oversee day-to-day service operations, ensuring all services are delivered in accordance with service agreements, funding requirements and quality standards

• Ensure compliance with relevant legislation, regulations and disability and aged care standards, including NDIS requirements where applicable

• Develop and implement operational policies and procedures that promote best practice and safeguarding across all service delivery areas

• Monitor and manage budgets and financial performance, ensuring cost-effectiveness and accountability in resource allocation

• Build and maintain positive relationships with clients, families, carers and external stakeholders including government agencies and service providers

• Conduct risk assessments and implement strategies to ensure the safety and wellbeing of clients and staff

• Collect, analyse and report on key performance indicators and service quality metrics to support continuous improvement

• Participate in quality improvement initiatives and contribute to strategic planning at an organisational level

• Respond to complaints and feedback in a timely and professional manner, implementing corrective actions as required

What we're looking for

• Minimum 5 years' experience in aged and disability support services management or a related social care setting

• Demonstrated knowledge of relevant legislation and standards, including the NDIS Quality and Safeguarding Commission framework, Aged Care Quality Standards and disability support regulations

• Proven experience in team leadership, staff management and conflict resolution in a community services environment

• Strong financial management skills with experience in budget planning, monitoring and reporting

• Excellent communication and interpersonal skills, with the ability to work effectively with diverse clients, families, staff and external agencies

• Person-centred approach to service delivery with a genuine commitment to supporting individuals to achieve their goals and aspirations

• Sound knowledge of risk management, safeguarding and duty of care principles in community services

• Strong organisational and project management abilities with attention to detail and accuracy

• Experience with data collection, analysis and quality assurance processes

• Current driver's licence and willingness to travel within the Campbelltown area as required

• Certificate IV or higher qualification in a relevant field (e.g., Community Services, Disability Support, Health and Human Services Management or equivalent) is preferred

What we offer

Your Story Community Supports is dedicated to creating a supportive and rewarding workplace for our staff. We offer competitive remuneration commensurate with experience and qualifications. We provide opportunities for ongoing professional development and training to support your career progression within the community services sector. We foster a collaborative team environment where your contributions are valued and recognised, and we maintain a strong commitment to work-life balance. We encourage open communication and staff wellbeing, offering support services and flexible working arrangements where possible to meet individual needs.

Apply now

If you are passionate about delivering high-quality community services and are ready to make a meaningful impact in the lives of others, we would love to hear from you. Please submit your CV and a covering letter outlining your relevant experience and why you are interested in this role to the recruitment team at Your Story Community Supports.