Gaming Attendant/Gaming Host

About the role

Working within a very busy gaming room, you'll be an important part of the guest experience and will be expected to deliver attentive, efficient and personalised service throughout every shift.

Key responsibilities

• Delivering warm, proactive and attentive service to gaming guests

• Building strong relationships with regular and new patrons

• Maintaining an exceptional standard of cleanliness and presentation throughout the gaming room

• Processing and delivering customer orders efficiently in a high volume environment

• Assisting guests with enquiries and providing accurate information about the venue and its facilities

• Remaining highly visible and engaged with guests throughout your shift

• Working closely with the wider gaming and venue team to provide a seamless customer experience

• Ensuring all gaming regulations, RCG requirements and responsible gambling practices are followed at all times

About you

• A current NSW RSA & RCG Competency Card

• Full working rights in Australia

• The ability to communicate confidently and professionally in English

• Professional conversational fluency in English and at least one of the following languages: Mandarin, Cantonese or Korean

• Previous experience in hospitality, gaming or another customer-focused environment

• The confidence and energy to work effectively in a busy, high volume gaming environment

• Strong interpersonal skills and the ability to build rapport with a diverse range of guests

• A proactive approach to customer service, we want people who engage with guests rather than wait to be approached

• Excellent grooming and professional presentation

• The ability to work both independently and as part of a high-performing team

• Flexibility to work across a rotating 7 day roster, including mornings, evenings, late nights, weekends and public holidays

About us

As one of Sydney's established hospitality groups, Marlow Hotel Group operates nine diverse venues and is continuing to invest in its people, venues and gaming operations. We pride ourselves on strong operational standards, exceptional customer service and creating venues that our guests want to return to.