Practice Manager / Senior Dental Receptionist

Practice Manager / Senior Dental Receptionist

A stable, long-term role in a supportive, owner-led dental practice

Berwick, South-East Melbourne | Permanent Role | Up to 4 Days | $36 to $40 per Hour

Not every experienced dental professional wants to move away from patients and into a purely management role.

If you enjoy knowing your patients, keeping the day organised and being the reliable person who helps everything run smoothly, this could be a great fit.

Woodleigh Waters Dental is looking for an experienced Practice Manager / Senior Dental Receptionist to work closely with our principal dentist, Dr Alex.

This is a hands-on role combining senior reception and practice coordination, with the opportunity to grow your responsibilities as the practice develops from two to three chairs.

Why This Role Is Different

A Small, Supportive Practice

You will work directly with the practice owner in a close-knit team where communication is straightforward, your contribution is valued and there are no layers of corporate management.

Stability & Work-Life Balance

• Permanent part-time, up to 4 days per week

• Practice hours of 9am to 6pm

• Starting from $36 to $40 per hour, depending on experience

• Long-term opportunity with increasing responsibility

• A genuine 3-year pathway as the practice grows from two to three chairs

Support to Develop and Grow

We want someone who can settle into the practice, build strong relationships and grow with us.

You will have clear expectations, regular feedback, mentoring and practice-funded leadership development to help strengthen your management and business skills.

About the Role

You will be at the centre of the day-to-day practice, helping create a calm, organised experience for patients and the clinical team.

Working closely with the owner, your responsibilities will include:

• Managing reception, patient enquiries and communications

• Maintaining an organised and productive appointment book

• Proactively managing gaps, cancellations and schedule changes

• Leading our small team with regular huddles and open meetings

• Managing recalls, reactivation and incomplete treatment follow-up

• Assisting with financial admin, processing payments, HICAPS and DVA

• Supporting rosters, onboarding and team coordination

• Maintaining practice systems, procedures and documentation

• Coordinating suppliers and consumables

• Supporting compliance and practice records

• Identifying opportunities to improve systems and workflows

About You

You are likely someone who:

• Has strong dental reception, coordination or practice management experience

• Genuinely enjoys working with patients

• Is warm, calm and professional

• Likes organisation, consistency and clear systems

• Is dependable and follows things through

• Builds positive relationships with patients and colleagues

• Takes pride in keeping an appointment book running well

• Is proactive without needing constant supervision

• Enjoys being part of a small, supportive team

• Wants a stable role where you can contribute and grow

• Values ongoing learning and development and wants to grow with the practice

Experience with Dental4Web or similar dental software is highly regarded.

Dental assisting experience would be a bonus and useful for occasional crossover if required.

About Woodleigh Waters Dental

Woodleigh Waters Dental is an established local practice caring for patients across Berwick and Melbourne's south-east.

The practice is led by Dr Rijitha Alex, an experienced dentist with a gentle, thoughtful approach to patient care and a strong belief in listening, educating and building long-term trust.

We want patients to feel known, not processed.

We bring the same philosophy to our team.

This is a small, owner-led practice where our team know each other well, communication matters and good work is appreciated. As the practice grows, the right person will have the opportunity to become an important part of that next stage.

Apply

If you are looking for a dental practice where you can feel settled, valued and trusted, while still having the opportunity to develop professionally, we would love to hear from you.

Please send your resume and a short introduction outlining:

• Your dental reception or practice management experience

• What you enjoy most about working in a dental practice

• What matters most to you in your next workplace