Business Support & Scheduling Leader

About the role

Kazz & Co Pty Ltd is seeking a highly organised, experienced and proactive Business Support & Scheduling Leader to join our growing team in East Bendigo.

This is a busy, fast-paced role that is central to the smooth operation of our business. You will be responsible for coordinating staff rosters, participant support schedules and company vehicles while supporting the day-to-day administration of our office.

To succeed in this position, you must be confident managing competing priorities, responding to unexpected changes and maintaining a high level of accuracy while working under pressure.

This role would suit someone who enjoys solving problems, takes ownership of their responsibilities and understands the importance of reliable scheduling within a 24/7 support environment.

This is a full-time, Monday-to-Friday position based in our East Bendigo office. The successful applicant will also participate in a rotating after-hours on-call roster.

Key responsibilities

• Preparing, maintaining and regularly reviewing staff rosters
• Coordinating participant support schedules and responding promptly to roster changes
• Scheduling staff and company vehicles efficiently
• Managing staff availability, leave requests and shift coverage
• Identifying and resolving roster gaps promptly
• Communicating roster changes clearly with staff, participants and relevant stakeholders
• Participating in a rotating after-hours on-call roster
• Responding calmly and professionally to unexpected staffing or scheduling issues
• Ensuring all information is entered accurately and kept up to date
• Completing general business administration and office support tasks
• Assisting with the continued improvement of scheduling and administrative systems
• Working collaboratively with management and the broader administration team

What we are looking for

The successful applicant will have:

• Demonstrated experience in high-volume scheduling or rostering within a fast-paced workplace
• Strong administrative and office coordination experience
• The ability to remain calm, organised and solution-focused under pressure
• Excellent time-management skills and the ability to manage competing priorities
• Exceptional attention to detail and a strong commitment to accuracy
• Strong written and verbal communication skills
• A friendly, professional and respectful manner
• The confidence to communicate expectations and follow up outstanding information
• The ability to work independently while contributing positively to a team
• Strong computer skills, including Microsoft Outlook, Excel and Word
• A reliable, accountable and proactive approach to work
• Full Australian working rights without the requirement for employer sponsorship
• Availability to participate in a rotating after-hours on-call roster

Previous experience within the NDIS, disability, community services, healthcare or another 24/7 rostering environment will be highly regarded.

Experience using ShiftCare or a similar rostering platform would also be an advantage.

Pay: From $38.00 per hour

Experience:

• Appointment scheduling: 2 years (Preferred)

Work Authorisation:

• Australia (Required)

Work Location: In person