Medical Receptionist

We are seeking a warm, professional and organised Medical Receptionist to join our busy ENT practice. This role suits someone who enjoys patient care, clear communication and keeping a busy clinic running smoothly.

·         Welcome patients and manage phone, email and in-person enquiries.

·         Coordinate appointments, patient check-in/check-out and daily reception flow.

·         Process billing, payments, receipts and patient account information accurately.

·         Maintain patient records, correspondence, scanning and filing in line with privacy requirements.

·         Support a clean, safe and well-organised reception environment.

·         Work collaboratively with doctors, management and the wider team.

You will be patient-focused, reliable and calm under pressure, with strong attention to detail and a professional approach to confidentiality.

·         Previous medical reception, healthcare administration or customer service experience preferred.

·         Strong communication, organisation and attention to detail.

·         Confidence using computer systems, practice software and Microsoft Office.

·         Ability to prioritise tasks and remain calm in a busy environment.

·         Billing, receipting, Medicare, DVA or private billing experience would be advantageous.

·         Previous experience with Genie practice management software would be beneficial.

We offer a supportive and friendly workplace where staff feel valued and encouraged. You will work with approachable doctors and a collaborative team that takes pride in providing excellent patient care. We also enjoy team-building events, an annual end-of-year function and recognising staff who show initiative, contribute positively and exceed expectations.

To apply, please email your resume and a brief cover letter to ***********@ent-clinics.com.au, outlining your interest in joining ENT Clinics and how your skills and experience make you a great fit for the role.