Administration Team Leader

At Imaging Associates (IA), we're proud to be a doctor-led radiology provider recognised for clinical excellence, exceptional patient care, and strong community connections.

As we continue to grow across Melbourne, Gippsland and Wagga Wagga, we're excited to open our newest clinic in Footscray in October 2026, bringing our trusted imaging services to Melbourne's vibrant and rapidly growing western suburbs.

This is a unique opportunity to join us from the very beginning and play an important role in building a clinic that delivers outstanding patient care and referrer support, while leading the delivery of exceptional customer service to the local community..

About The Role

Working closely with the Administration Manager and Clinical Leads, you will take a hands-on leadership approach to:

Coach, mentor and develop team members to reach their full potentialOversee and actively support the day-to-day operations of reception and clinic workflowLead billing, banking and Medicare processes with accuracyCommunicate and implement business updates and lead process improvement initiatives to enhance patient experience and operational efficiencySupport the coordination of workforce planning, rostering and leave managementManage escalations and resolve complex enquiries with professionalism and empathy

About You

As an experienced and confident imaging Administration leader who thrives in a fast-paced environment, you will bring:

Proven leadership experience with the ability to motivate and drive the performance of a teamStrong understanding of patient workflows, administrative processes and Medicare billingKnowledge of PET scheduling and booking workflows (desirable)Excellent communication skills and the confidence to engage with a variety of stakeholdersExceptional organisational skills and the ability to prioritise under pressureSound judgement and problem-solving capabilityA proactive mindset with a passion for continuous improvement

Why Join Us?

At Imaging Associates, You’ll Be Part Of a Forward-thinking Organisation That Genuinely Values Its People And Its Patients. We Offer

The opportunity to help shape a brand-new clinic from the ground upA supportive, experienced and values-driven teamTraining and ongoing professional development to help you progress your careerA meaningful role where your leadership directly impacts patient experienceTrue work-life balance

If you’re ready to take the next step in your leadership journey and make a tangible difference to patient care, we’d love to hear from you.