Technical Account Manager

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About The Team

Technical Account Managers work cross-functionally to support the largest and most complex Stripe users. Through trusted relationships, we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.

Responsibilities

Provide a Gold Standard Experience to your assigned accounts' key stakeholdersWork with the wider Operations team to provide current state, resources, and knowledge to enable Gold Standard Experience across teams interacting directly with the user via support channels, external documentation, or product and feature feedback or developmentFoster long-term user relationships that grow loyalty to Stripe and Stripe productsWork cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud, disputes, declines, product adoption, and global expansionWork closely with Customer Success and other user-facing teams as part of a larger effort to support users on StripeLead user-facing meetings both in person and through video chatCollaborate on the continued design of this support offeringCreate user-facing content for long-term solutions

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

Minimum 3 years of experience in enterprise-level client-facing workStrong product sense and a drive to solve difficult, user-related problemsStrong written and verbal communication skills in EnglishAbility to lead complex integration conversations in a highly consultative and proactive mannerFamiliarity with APIs and ability to explain API concepts to the largest and most technical Stripe customersFamiliarity with SQL and the ability to build basic queries and modify more complex onesStrong technical troubleshooting skills and comfort interfacing with technical teamsA professional, confident, and collaborative personality as an adept client relationship manager, capable of engaging in business-level and technical conversations at multiple levels of the organization

Preferred Qualifications

An operations-savvy mindset, with the ability to identify and eliminate process friction while continuing to build scalable processesExperience in small-to-medium-scale project managementStrong organizational skills and self-starting mindsetExperience with tools like Postman, Xcode, Python, Webhooks, and ETLExperience in the payments industry