Customer Care & Claims Support Consultant

Customer Care & Claims Support Consultant (Entry Level)

North Sydney | Full‑Time | Training Provided | Weekly Pay

I’m In The Right is Australia’s leading accident management service, helping not‑at‑fault drivers navigate the stress and disruption of motor vehicle collisions. From 24‑hour support and towing to accident replacement vehicles and repair coordination, we manage the entire process so our customers can get back on the road with confidence.

We pride ourselves on exceptional customer care and are looking for dedicated Customer Care & Claims Support Consultants (Entry Level) to join our growing team.

About the Role

As part of our North Sydney team, you will be the first point of contact for customers who need clear guidance and reassurance during a challenging moment. You’ll receive full training — no prior industry experience required.

Your responsibilities will include:

• Handling inbound and outbound calls with customers
• Providing quick, accurate, empathetic support
• Liaising with Insurance Providers regarding claim details
• Capturing customer information and completing data entry
• Escalating cases to other teams or Team Leaders when required

About You

You genuinely understand what great customer service looks and feels like. You're the type of person who naturally builds trust, communicates clearly, and always tries to make someone’s day a little easier.

You will thrive in this role if you are:

• Customer‑focused and willing to go the extra mile
• A strong communicator with great rapport‑building skills
• Reliable, organised, and comfortable in a team environment
• Calm under pressure, with a positive attitude

It’s beneficial (but not essential) if you have:

Customer service experience (retail, hospitality, call centre, admin)

Conflict management skills

Strong problem‑solving ability

Time‑management and organisational skills

If you bring the right attitude, we’ll teach you the rest.

Why You’ll Love Working with Us

This is more than just a job — it’s a chance to grow with a business that invests in its people and offers real career pathways.

We offer:

• Comprehensive training and all tools provided
• Supportive team culture based on our core values: Customer Focused, Integrity, Improvement, Team, Reliable
• Birthday Leave
• Novated Leasing options
• Employee Assistance Program (EAP)
• Weekly pay
• Incentive opportunities
• Work from home opportunities

Ready to Apply?

If you’re looking to start your career in a supportive environment and make a meaningful difference to customers when they need it most, we’d love to hear from you.

Please reach out to Arvin Padilla via email (*****@imintheright.com.au) to ask any particular questions you may have about the role of our company in general.